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Filed Under:

  • Solution: Voice
  • Application: VoIP Telephony
  • Market: Cities and Towns, Government, Public Safety

Florida’s Leon County Fortifies Emergency Communications With Avaya Aura Telephony Solutions

Serving the Florida State Capital of Tallahassee and its surrounding metropolitan area, Leon County oversees local government services to the city’s 284,000 residents. In addition to the State Capital administration, the Leon County area is also home to two major universities as well as the National High Magnetic Field Laboratory, the largest magnetic science research facility in the world.

In a region where hurricanes, tornadoes, flood and other weather wrought disasters often threaten the property – and often lives – of the state’s 20 million residents, effective emergency telecommunications is a critical priority for Leon County as well as Florida’s state government.

Challenge

  • Upgrade Avaya telephony and implement redundant service core for full county services
  • Design and install hardened phone system for new 100,000 sq. ft. Public Safety Complex
  • Increase voice communication network redundancy with implementation of SIP trunks
  • Deliver 99.999% service uptime with on-the-fly technology upgrade and replacement support

Solution

  • Implemented multi site Avaya Aura solution at Public Safety Complex, Sheriff’s Department
  • Installed redundant IP-based telephony cores for high availability and disaster response
  • Extended new core to include Leon County Property Appraisal and Tax Collector offices
  • Migrated county backbone to SIP trunks, allowing additional redundancies in voice network