Filed Under:

  • Solution: Voice, Collaboration
  • Application: Contact Center, Mobility Solutions, Unified Communications, VoIP Telephony
  • Market: Retail

Our customer begun to outgrow their Avaya-powered North American telephony architecture, distributing call center activities among 13 locations and separate phone networks. When manufacturers began to end support for their aging equipment, they contacted Carousel for a plan to implement an updated, consolidated national call center platform.