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Filed Under:

  • Solution: Voice
  • Application: Contact Center, VoIP Telephony
  • Market: Healthcare, Insurance

In 2010, this major healthcare insurance provider contacted Carousel Industries to review their nationwide telecommunications and call center infrastructure, to determine an effective path to consolidating their 15 nationwide call centers and prepare their network for a transition to a SIP-enabled telephony architecture. Building upon and extending a long term partnership with this customer, the Carousel Industries team successfully turned to Avaya solutions to tackle the job.