Filed Under:

  • Application: Contact Center, Financial Services, Physical Infrastructure
  • Market: Healthcare

Nevada Regional faced the combined threat of an aging and increasingly inadequate telephony infrastructure, limited budgets and a growing and diversifying array of patient and clinical demands. Additionally, the telephony maintenance program they had contracted through a local voice carrier was expensive and unable to satisfy the hospital’s needs. With the help of Carousel’s comprehensive JUMP maintenance program, Nevada Regional Medical was able to receive the support quality they needed, upgrade their infrastructure and install a new 50-seat call center with Avaya solutions.