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Filed Under:

  • Solution: Voice
  • Application: Contact Center
  • Market: Government, Public Safety

Norfolk needed more than a replacement, or even an improvement, to their existing system.  They needed a new way of thinking, a new approach to 9-1-1 call management that today is finding its way into emergency response centers nationwide: Next Generation 9-1-1 (NG911), a wholesale transition away from legacy analog architectures and towards modern IP-based telephony and unified communications.