Filed Under:

  • Solution: Data
  • Application: Call Recording, Contact Center, Networking, VoIP Telephony, Wireless
  • Market: Healthcare

Premier Medical Group Advances Quality Patient Care With Avaya, Aruba, Extreme Solutions

Facing the challenges of exponential growth, Premier Medical Group of Jackson, Mississippi set out to move into a larger state-of-the-art clinic facility in the summer of 2013. A long time Carousel Industries customer, Premier turned to our engineering teams with a list of technology tasks that needed to be completed, including an Avaya telephony upgrade, new data network implementations and a new wireless network for the recently constructed clinic building.


  • Rapid growth required move to new expanded facilities and extended infrastructure
  • Voice, data and wireless networks to be installed and/or upgraded to support complex patient care
  • Customer required seamless mobile device support to best leverage new EHR software transition
  • Careful financial structuring necessary to manage new capital outlays during expensive clinic move


  • Upgraded existing Avaya IP telephony infrastructure to Avaya Communication Manager 6
  • Integrated third party voicemail-to-email, call recording and call center reporting features
  • Implemented redundant data networks to support electronic records and voice services in clinic
  • Designed and installed new Aruba wireless network for uniform mobile coverage
  • Designed and installed loudspeaker paging system throughout new clinic facility
  • Through Carousel Financial, provided an attractive financing package for full installation