The increasing complexities of converged video communications environments present new challenges for IT managers. Today’s collaborative solutions are not traditional room systems over ISDN, but have evolved into immersive telepresence ecosystems where many users can participate right from their desk! This new video infrastructure, riding over the corporate data network and the internet, demands a fresh, pro-active services model. The new standard has elevated the end user experience to top priority, raising the IT bar far above just getting the data from point A to point B.
Carousel’s SmartPoint for Video was designed to meet these challenges, elevating the end user experience through real-time monitoring, proactive support and statistical analysis. SmartPoint is able to provide a complete view of the end user, infrastructure and application experience.