The increasing complexities of converged, unified communications presents new challenges for today’s IT managers. With the advent of real-time communications in the IP network, days are gone of just phone on the desk support to now anywhere, any device communications. The voice infrastructure, riding over the corporate data network and the internet, demands a fresh, pro-active services model. The new standard has elevated the end user experience to top priority, raising the IT bar far above just getting the data from point A to point B.
Carousel’s SmartPoint for Video was designed to meet these challenges, elevating the end user experience through real-time monitoring, proactive support and statistical analysis. SmartPoint is able to provide a complete view.