Filed Under:

  • Solution: Voice
  • Application: VoIP Telephony
  • Market: Cities and Towns, Government

Leveraging Avaya IP Office, Town of Auburn Builds Cutting Edge Telephony Platform

Like in many small communities across America, the town planners of Auburn, Massachusetts have worked diligently in recent years to streamline and strengthen their infrastructures to be more reliable and cost efficient. With tight budgets and aging legacy systems, keeping up with growth demands has driven Auburn to invest in a variety of successful technology projects, from advanced emergency broadcast systems and email infrastructure upgrades to a new data gathering system in support of climate change modeling.


  • Replace expensive legacy Nortel/Centrex phone system with cost effective alternative
  • Consolidate full town operations onto single four digit dialing plan
  • Take advantage of existing fiber network serving 10 town buildings
  • Update outdated town phone systems with modern features and services


  • Engaged customer in detailed requirement assessment and design review process
  • Designed and implemented new town-wide Avaya IP Office platform
  • Incorporated features such as conferencing, voicemail-to-email and extension-to-cellular
  • Leveraged in-place cabling and fiber to build flexible, efficient IP telephony infrastructure