Filed Under:

  • Solution: Voice
  • Application: Call Recording, VoIP Telephony
  • Market: Cities and Towns, Government

As is common among many large and small municipalities today, the Town of Colonie was experiencing the many shortcomings today of maintaining a hosted Centrex-based phone network.  Once considered an attractive and cost effective alternative to purchasing and maintaining a fixed analog PBX-based phone system, now leased Centrex is often the underpowered and overly costly competing technology.  With a fixed monthly lease cost per phone line, Centrex provided the Town of Colonie with very little in exchange: little more than an analog dial tone and only a tiny fraction of modern features that most modern enterprises take for granted today.