Maintenance Coverage

Avaya SA Entitlements Terms Available Support 24 x7 Remote SW and HW Support Access to Web Services & Tools Access to SW FW, Security & Operating Service Packs Real Time Monitoring Services Additional Features
SA Essential* 1 yr PPd,
3 Yr Annual,
3 yr PPd
Avaya Direct Yes Yes Yes No No
SA Essential
Co-Delivery*
1 yr PPd,
3 Yr Annual,
3 yr PPd
Carousel Yes Yes Yes No No
SA Preferred* 1 yr PPd,
3 Yr Annual,
3 yr PPd
Avaya Direct Yes Yes Yes No • EXPERT Systems Monitoring (as applicable)
• Secure Access Link Policy Server^
Upgrade Advantage 1 yr PPd,
3 Yr Annual,
3 yr PPd
N/A N/A N/A N/A Access to the latest major software releases as they become available.

* Please note that Essential Support provides remote support only.
^ Enables simplified and centralized management of security policies throughout the customer's telecommunication network.
DOES NOT include hardware or labor needed for upgrades.

Avaya SS and SSU Entitlements Terms Available Support Remote SW Support Access to Helpline Support Access to Product Correction Notices Access to SW, FW, Security & Operating Service Packs
SS 1 yr PPd Avaya Direct Yes Yes Yes Yes, for minor updates
SSU 3 Yr Annual,
3 yr PPd
Avaya Direct Yes Yes Yes Yes
JSD/SS 1 yr PPd Carousel Yes Yes Yes Yes, for minor updates
JSD/SSU 3 Yr Annual,
3 yr PPd
Carousel Yes Yes Yes Yes

DOES NOT include hardware or labor needed for upgrades.