Support Plans for ECG

Carousel Industries Support Plans are designed to optimize the reliability and performance of your communications system. Our commitment is to provide you with the best service and support in the industry.

PLATINUM Support Plan: Total System Protection

Priority queuing for service requests
Guaranteed Emergency Response - 2 to 4 hours
Guaranteed Non-Emergency Response - Next Business Day
Remote Alarm Monitoring & Resolution
Helpdesk Support
Annual System Review (preventive maintenance) once per year

Plus

SmartPoint VoIP Network Monitoring
Carrier Interface Support
Voice / Data integration Support
Training Support
Discount Rates on moves, adds and changes.
Obsolescence Guarantee (**Must be financed with the "Carousel Shield")

SmartPoint Upgrade

Extend Carousel’s SmartPoint Remote Monitoring Service to YOUR ENTIRE DATA NETWORK!! Enjoy the convenience and piece of mind of going to ONE COMPANY to ensure that any anomalies, anywhere throughout your system are quickly identified and resolved. Contact your Carousel Representative for more details and pricing.

GOLD Support Plan: Standard Protection

Priority queue for service requests
Emergency Response - 4 hours
Non-Emergency Response - Next Business Day
Remote Alarm Monitoring & Resolution
Helpdesk Support
Annual System Review (preventive maintenance) once per year

SILVER: Block of Hours

Carousel offers advanced purchase of blocks of technical labor hours
(minimum of 20 hours)

Blocks are purchase pre-paid in advance
Discounted Labor Rates
All Parts are billable
All required Tier 3 Manufacturer support is billable

Preferred Partners

Carousel partners with the top technology companies in the world. Through these relationships, we provide complete end-to-end services and solutions.

Visit Partner Resource Center

Carousel is Avaya's premier technology solutions provider designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide.