Managed IT Services via EMP
NWN Carousel is an integrated full-service managed IT services provider. Regardless of where you are in your technology adoption curve we have you covered with our secure, scalable, and flexible delivery model that enables you to consume our solutions in your preferred way – on-prem, cloud, or hybrid.
Customer Success is the Heartbeat of NWN Carousel
Jack Lodge, Executive Vice President of Customer Success, discusses our approach to designing and providing professional services through our Solutions-as-a-Service portfolio. We hold deep technical & project management expertise, ensuring seamless execution, backed by industry-leading SLAs.
Experience Management Platform
EMP consists of two interconnected elements:
- EMP Managed Services, providing a strategic and cost-effective solution for operating and optimizing customer technology environments.
- EMP Customer Portal, a role-based platform that gives customers control throughout the entire customer journey. Including procurement, provisioning, ongoing support, operation, management & reporting.
Secure Cloud-based Solutions
Device-as-a-Service
Unified Communications
Contact Center
Security
Visual Collaboration & Workspace
Intelligent Infrastructure
Superior Support
The Experience Management Platform (EMP) provides all the support you need, when you need it. Our omnichannel approach to customer support lets you initiate a request, log a ticket, access self-help / self-service, or review your performance dashboard your way. Our EMP platform ensures that requests and requirements are fulfilled quickly, seamlessly, and consistently across your entire portfolio of integrated solution offerings.
Command Center
Our state-of-the-art Command Center is always on, ready to troubleshoot and resolve critical issues quickly and efficiently. The Command Center is staffed with industry-certified engineers who have the technical expertise and customer focus to deliver what you need. For more than a decade, the Command Center has managed tens of thousands of devices for hundreds of organizations across the nation.
Managed IT Services
Technology changes fast, and you need a partner who can help you navigate those changes faster. From assessment and design to installation and lifecycle management services we have the expertise and experience to keep your business running at full speed. Our certified experts can help you navigate the technology landscape, ensuring you receive maximum value from your investments.
Flexible Delivery
Whether you run your business on-premise, hosted or in the cloud, NWN Carousel’s subscription-based (SaaS) model ensures that our solutions are designed and customized to align with the needs of your organization – current and future. We’re helping companies move from a CapEx to an OpEx model all the while achieving predictable costs and measurable ROI.
Be EMPowered
Watch a recorded episode and learn how our Experience Management Platform offers advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth.
