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Remote Alarm Monitoring

Committed To Maintaining Your Communications

Today’s communications intensive businesses simply can’t tolerate down time. That’s why your Communication System depends on a vendor who can keep your systems operating at peak performance.

Customers who use Carousel Remote Alarm Monitoring have found that their systems are running about 30% more efficiently. Many system troubles will be detected and repaired without customers even noticing there’s a problem, which means you’ll spend less time suffering from system downtime or calling for help.

By monitoring and repairing most system troubles remotely, we are able to resolve 95% of the alarms without dispatching a technician, which resolves issues quickly and efficiently.

Improve System Performance for Your Communication System

Customers will appreciate:

• Less system downtime and greater system efficiency
• Faster trouble response time and more effective problem resolution
• Fewer disruptive on-site repairs as most alarms are addressed without the customer being aware there was ever a problem

Remote Alarm Monitoring offers customers a standard of service that leads the field, with 24-hour monitoring and management of system alarms. It allows almost all problems to be cleared remotely. Here’s how it works:

• Alarms are automatically routed to our Service Center, where an Avaya Tier II technician will diagnose and clear the alarm.
• If we’re unable to clear the alarm remotely, the technician may escalate to the manufacturer to provide further testing and analysis prior to dispatch.
• Only those problems that can’t be resolved remotely are referred to dispatch. This referral typically contains diagnostic information that will help our technician clear the problem more efficiently.