SmartPoint Infrastructure

Comprehensive Network, Systems and Application Solutions

Carousel’s approach to Managed Services is fundamentally different from other providers’ in that we craft solutions which fuel customer enablement and empowerment. Our solutions are built to complement your existing infrastructure investments while providing you with the reliable system performance and intelligence to effectively communicate with your business constituents. In addition, our deep technical expertise and extensive partner relationships allow us to manage, operate and optimize even the most complex integrated environments, so you have the focus, flexibility and efficiency to deliver on your strategic business objectives.

Carousel’s SmartPoint solutions leverage next-generation intelligence technology and industry-leading practices to shift the burden of management off your shoulders and onto ours. Our flexible approach offers an “à la carte” structured opportunity to tailor a solution which assists in advancing your business objectives through our fully managed solutions or a comprehensive monitor model which can be crafted to complement your own IT expertise.

SmartPoint’s Infrastructure Services leverage a best-in-class approach to manage your enterprise and maximize systems performance by proactively monitoring server, storage, network, security and application environments on a 7x24x365 basis. SmartPoint solutions provide multi-vendor advanced notification of potential issues, helping clients to minimize business interruptions and decrease the mean time to repair (MTTR) when a failure does occur. In addition, our infrastructure management offers a proactive experience combining event monitoring, real-time intelligence, security compliancy, patch management and other critical operational functions designed to meet your unique business needs. Our deep technical expertise and engineers certified in both traditional and advanced technologies allow us to monitor and manage your critical assets while helping drive increased business value through enablement of new and often complex technologies.

Key Benefits:

Peace of Mind – 7x24x365 Monitoring of Infrastructure Health
Proactive and reactive response to minimize business interruption
Visibility to Quality Trend Information
Minimize Risk and Service Costs
Maximize the Return on Investment (ROI) of disparate technologies
Fixed Price Contracts
Lower Total Cost of Ownership (TCO)
Defined Service Levels
Vendor Agnostic Partner
Cost Avoidance of building internal management and reporting systems
Increased Shareholder Value
Automated Problem Resolution

Key Features:

Single Point of Contact
24/7 Proactive Monitoring & Management
Early Warning Alerting, Notification and Escalation Management
Topology Mapping
Active Directory and Microsoft Exchange Server Management
Server Consolidation / Virtualization
Application Performance Management
Security Compliancy
Patch Management
Automated Problem Resolution
At-a-glance dashboard views
Real-Time and historical reporting
Capacity Planning
Asset Inventory
Service Level Management
Automated reports
Quarterly Business Reviews