Our Approach
Additional Resources
Carousel’s proactive approach to managed services gives your business flexibility and efficiency so you can focus on your strategic business objectives. We seek to complement your existing infrastructure investments through our deep technical expertise and mindset of enablement. Our breadth of skills allows us to manage, operate and optimize highly complex, integrated environments, providing you with peace of mind backed by reliable infrastructure performance and intelligence.
Vision Statement
Go beyond traditional limits to provide a managed technology experience reflecting flexibility, partnership and performance.
The SmartPoint Process
SmartPoint Solutions
SmartPoint solutions provide multi-vendor, advanced notification of potential issues helping clients to minimize business interruptions and decreased the mean time to repair (MTTR) when a failure does occur. Our service offers a proactive experience combining event monitoring, real-time intelligence, security compliancy, patch management and other critical operational functions delivered to meet your unique business needs. The depth of our knowledge and certified professionals with traditional and advanced technologies put us in a unique position to monitor and manage your critical assets while helping drive increased business value through enablement of new and often complex technologies.
Voice
24/7/365 voice services ensure that your VoIP network provides crystal clear voice quality through expert configuration, proactive monitoring, trend analysis and performance benchmarking. SmartPoint has the ability to decipher between data and voice applications, generating real-time and historical information, and reporting on infrastructure health, performance and business services.
Data
24/7/365 availability and threshold monitoring of managed devices, priority service levels and advanced problem resolution management. Device and network faults, loss of connectivity, and threshold violations are automatically detected, assigned a severity level, reported in the CIMS ticket system and Network Operations Center (NOC).
Enterprise
Enterprise monitoring & management services take corrective action before problems occur through continuously monitoring the health of customer’s server, application and web infrastructures. SmartPoint can also proactively forecast failures before they occur through automatic alerts generated by thresholds, trend analysis and business service dependencies.
Security
Security monitoring & management services ensure that your security infrastructure is at optimal performance to protect your business’ key information assets from Internet attacks and unauthorized access. SmartPoint security service offers vulnerability assessments, threat detection, and incident response and prevents worms, Trojans and viruses from taking down your network.
Application
Application Monitoring Services detects application performance issues that may impact business by causing a decline in customer satisfaction, reduction in productivity or even brand reputation. SmartPoint identifies problems through continuously monitoring the health of customer’s server, application and web infrastructures Desktop: Desktop Managed Services is a comprehensive solution for configuring and managing desktops and laptops remotely in a windows network. It helps to secure and standardize the desktops and laptops across the network while managing software licenses, asset inventory and patches.
Key Deliverables:
- 24/7 Proactive Monitoring & Management
- Device Topology Mapping
- Proactive Voice Quality Monitoring
- Network Bandwidth Analysis
- Active Directory and Microsoft Exchange Server Management
- Firewall management and monitoring
- Server Consolidation / Virtualization
- Application Performance Management
- Incident Response
- Security Compliancy
- Vulnerability Assessments
- Patch Management
- Automated Problem Resolution
- At-a-glance dashboard views
- Real-Time and historical reporting
- Capacity Planning
- Hardware & Software Asset Inventory
- Service Level Management
- Automated reports
- Quarterly Business Reviews
Key Benefits:
- Peace of Mind – 7x24x365 Monitoring of Infrastructure Health
- Proactive and reactive response to minimize business interruption
- Visibility to Quality Trend Information
- Minimize Risk and Service Costs
- Maximize the Return on Investment (ROI) of disparate technologies
- Fixed Price Contracts
- Lower Total Cost of Ownership (TCO)
- Defined Service Levels
- Vendor Agnostic Partner
- Cost Avoidance of building internal management and reporting systems
- Increased Shareholder Value
- Automated Problem Resolution
Talk to your Carousel Sales Representative about SmartPoint Solutions and enjoy the peace of mind of 24/7 proactive monitoring, enhanced reliability and efficiencies from a technology partner you can trust.
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