Profound Insight into your Converged Infrastructure
New VoIP (Voice over Internet Protocol) technologies present tremendous opportunities for organizations to reduce costs and enhance communications. Unfortunately, as businesses gain access to new VoIP applications spanning various platforms and subject to diverse user requirements, these opportunities also present new management challenges and increasingly complex IT environments. Integrating the latest and greatest solutions can generate significant advantages across the enterprise, but maintaining the network infrastructure can be prove challenging for even the most savvy IT guru.
Carousel’s SmartPoint solutions leverage next-generation intelligence technology and industry-leading practices to shift the burden of management off your shoulders and onto ours, so you can focus on your strategic business objectives. Our flexible approach offers an “à la carte” structured opportunity to tailor a solution which assists in advancing your business objectives through our fully managed solutions or a comprehensive monitor model which can be crafted to complement your own IT expertise.
Carousel’s SmartPoint solutions provide a proactive monitoring and management experience uniquely different from other point-based applications. For example, SmartPoint’s collaborative view into your advanced business services eliminates the delays often incurred by 3rd party providers in that it can be accessed and shared directly with your business constituents.
SmartPoint VOICE
Interoperability is critical to high-quality business communications across your converged network. SmartPoint Voice is designed to provide clarity when that interoperability misfires by:
- Deciphering between data and voice applications
- Generating real-time and historical information
- Reporting on infrastructure health, performance and business services
Traditional tools can fall short in managing VoIP applications, which are dynamic in nature and in a constant state of change. SmartPoint Voice is specifically designed to integrate with VoIP technology by leveraging multiple interrogation techniques to respond realtime to dramatic performance, bandwidth and quality fluctuations. This synergy is a tremendous differentiator as VoIP is becoming increasingly mainstream in the today’s business communications marketplace.
Key Benefits:
- Peace of Mind – 7x24x365 Infrastructure Health Monitoring
- Proactive and reactive response to minimize business interruption
- Simplified VoIP Management and Analysis
- Visibility to Quality Trend Information
- Minimized Risk and Service Costs
- Fixed Price Contracts
- Lower Total Cost of Ownership (TCO)
- Defined Service Levels
- Vendor Agnostic Partner
- Cost Avoidance of building internal management and reporting systems
- Increased Shareholder Value
- Automated Problem Resolution
Key Features:
- Single Point of Contact
- 24/7 Proactive Monitoring & Management
- Proactive Voice Quality Monitoring
- Early Warning Alerting, Notification and Escalation Management
- Voice and Application Event Correlation
- Infrastructure and Application Topology Mapping
- Call and Voice quality analysis, trunk & gateway usage, and device health reporting
- Real-time and historical call quality analysis (MOS, Jitter, Packet-Loss and RTD)
- Automated Problem Resolution
- At-a-glance dashboard views of voice quality, performance, usage and performance
- Real-Time and historical reporting
- Capacity Planning
- Asset Inventory
- Service Level Management
- Automated reports
- Quarterly Business Reviews
- MACD’s (Remote)
- Software Release Management
Talk to your Carousel Sales Representative about SmartPoint Solutions and enjoy the peace of mind of 24/7 proactive monitoring, enhanced reliability and efficiencies from a technology partner you can trust.
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