SmartPoint Network & VoIP Monitoring Service

SmartPoint Network & VoIP Monitoring Platform

Carousel’s SmartPoint monitoring platform is a premium support service designed to monitor and manage your entire voice and data infrastructure. This service allows your network to be monitored by a single collector platform, ensuring that all anomalies, anywhere throughout the system, are quickly identified and resolved.

In the event of an incident, the monitoring system automatically triggers audible and visual alerts to Carousel technicians and engineers in our Network Operation Center (NOC). Using advanced intelligence delivered by SmartPoint, the Carousel Engineering team has the ability to quickly diagnose and resolve issues.

The SmartPoint platform provides comprehensive incident, performance and security monitoring, spanning both voice and data infrastructure devices including routers, switches, trunks, firewalls, printers, and servers. More importantly, SmartPoint understands the interdependencies between network elements, which enables superior root cause analysis and lowers mean time to repair.

Our unique deployment model allows you to take advantage of this proactive monitoring solution without having to deploy agents to each managed device, and without requiring a VPN. With the installation of a single gateway at each site, you can take advantage of the full proactive and reactive features that SmartPoint has to offer.

With the depth of its offerings, Carousel Industries is able to deliver a comprehensive portfolio of IT infrastructure services, including assessments, design, procurement, deployment, training, ongoing support, and optimization.

Talk to your Carousel Sales Representative about SmartPoint and enjoy the peace of mind of 24/7 monitoring of your entire network infrastructure from a technology partner you can trust.

The key components of our monitoring and maintenance solutions include:

Single point of contact for voice and data infrastructures
Services available 24 hours a day, 7 days a week, 365 days a year
Pro-actively monitor your communications network and the infrastructure that supports it

Performance Reporting
Incident management
Voice QoS and availability monitoring
Carrier assurance, vendor management and SLAs

Preferred Partners

Carousel partners with the top technology companies in the world. Through these relationships, we provide complete end-to-end services and solutions.

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Carousel is Avaya's premier technology solutions provider designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide.