SmartPoint Data Managed Services

Uniquely Empowering Converged Communications

Carousel’s SmartPoint service utilizes a best in class approach to maintain and support your entire converged networks by providing premium services designed to monitor and manage complex data infrastructures. SmartPoint provides multi-vendor, comprehensive fault and performance management, designed to monitor, preserve and enhance the reliability of your network infrastructure. This holistic approach makes Carousel uniquely qualified to manage your diverse data networks today and into the future as your business evolves.

SmartPoint Standard Data Management - Entry Level Managed Service

SNMP Monitoring Routers, Switches
Hubs & Servers
Alerting/Notification
Real-Time Dashboard View for Client Visibility
Standard Reports

Key Deliverables:

Single Point of Contact
24/7 Support
Proactive Monitoring
Real-Time Visibility
Vendor Agnostic Support
Performance Reporting

SmartPoint Enhanced Data Management - Premium Management Service

Real-time Event Collection & Correlation
Single & Multi-Source Event Management
Configurable Response Procedures
Isolation / Notification / Escalation Management
Automated Control Actions
Dynamically Launch Incident Response Procedures
Manually Launch Controls
Disruption & Performance Fault Management
System & Application Health Management
Remote MACD’s
Custom Dashboard For Client Visibility
Health & Performance Reporting
Standard & Custom Reports

Key Benefits:

Simplifies Data Management and Analysis
Provides Real-Time Monitoring
Extends Visibility to Quality Trend Information
Automated Problem Remediation
Low Cost of Ownership
Vendor Agnostic Single Collector Platform
Reduced Downtime
Improved Availability and Performance

Talk to your Carousel Sales Representative about SmartPoint Managed Services and enjoy the piece of mind of 24/7 monitoring of your entire network infrastructure from a technology partner you can trust.

Preferred Partners

Carousel partners with the top technology companies in the world. Through these relationships, we provide complete end-to-end services and solutions.

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Carousel is Avaya's premier technology solutions provider designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide.