SmartPoint Voice Managed Services

Uniquely Empowering Converged Communications

Carousel’s SmartPoint service utilizes a best in class approach to maintain and support your entire converged networks by providing premium services designed to monitor and manage complex data infrastructures. SmartPoint provides multi-vendor, comprehensive fault and performance management, designed to monitor, preserve and enhance the reliability of your voice infrastructure. This holistic approach makes Carousel uniquely qualified to manage your diverse communication networks today and into the future as your business evolves.

SmartPoint Standard Voice Management - Entry Level Managed Service

Real-Time Voice Quality Monitoring
Monitoring Voice Systems for Availability
Alerting/Notification
Provide Real-Time Dashboard View
Standard Reports

Key Deliverables:

Single Point of Contact
24/7 Proactive Monitoring & Support
Proactive Voice Quality Monitoring
Real-Time Visibility
Performance Reporting
Single & Multi Source Event Management
Vendor Agnostic Single Collector Platform

SmartPoint Enhanced Voice Management - Premium Management Service

Voice System Analyzing
Early Warning Alerting, Notification and Escalation Management
Automated Remediation, Problem Resolution, QOE Comparison, Configuration Archiving
MACD’s (Remote)
Customized Dashboard Views
Customized Reports

Key Benefits:

Simplifies VoIP Management and Analysis
Provides Real-Time Call Quality Monitoring
Extends Visibility to Quality Trend Information
Automated Problem Remediation
Reduced Downtime
Improved Availability and Performance
Configurable Response Procedures
Dynamically Launch Incident Response Procedures
Event Collection & Correlation

Talk to your Carousel Sales Representative about SmartPoint Managed Services and enjoy the piece of mind of 24/7 monitoring of your entire network infrastructure from a technology partner you can trust.

Preferred Partners

Carousel partners with the top technology companies in the world. Through these relationships, we provide complete end-to-end services and solutions.

Visit Partner Resource Center

Carousel is Avaya's premier technology solutions provider designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide.