Network Operations Center - NOC
The Network Operations Center (NOC) is the nerve center of Carousel’s services operation. The NOC is responsible for monitoring both Voice, Data Networks and Physical Infrastructure that is staffed by Tier 2, 3, and 4 converged engineers. Carousel uses SmartPoint monitoring to pro actively monitor your entire data infrastructure 24/7.
Carousel's NOC offers the following benefits:
- Nerve center of Carousel's Services Operation
- Process over 6,000 tickets a month
- Servicing over 3,000 maintenance customers
- Supporting over 20,000 locations worldwide
- Redundant Systems. Human and Hardware
- Staffed by Tier 2, 3, & 4 technicians and engineers
- Direct access to Avaya Tier 3 & 4 engineers
- Responsible for monitoring both Voice Systems and VoIP data networks
- Supported by Carousel's engineering team
- Monitors systems at multiple levels to ensure that service level agreements are being met
Carousel believes in monitoring both the Telephony equipment and the VoIP Data Network itself when requested by the customer. This means that the entire IP Telephony infrastructure is monitored by multiple systems, ensuring that any anomalies, anywhere throughout the system are quickly identified and resolved.
In the event of any incident, the monitoring system automatically triggers audible and visual alerts as well as sending emails to NOC technicians and key engineers to log and track the event.
The NOC also contains Carousel's Help Desk. Locating the Help Desk within the NOC enables the Tier 2 technicians to have immediate access to all tools necessary to troubleshoot any problems as well as access to Tier 3 & 4 technicians and engineers who are on staff.
Maintenance Support
Network Operations Center
