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ECG Standard Warranty Policy

Warranty Support

Carousel Industries warrants that all new products are guaranteed to be as specified by the manufacturer’s documentation, and are provided with the manufacturer’s standard product warranty. Furthermore any Workmanship provided by Carousel shall have been done in accordance with the recommended practices of the manufacturer of the Products.

Warranty Procedures and Remedies

If a Product does not conform to the warranty above, End User shall notify Carousel within the applicable warranty period, describing how the Product failed to be in conformance. Carousel will (i) repair or replace the nonconforming Product, on a “best effort” basis, during normal business hours of 8:00 am to 5:00 pm, Monday through Friday, excluding Carousel Holidays.

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SMB Standard Warranty Period

Warranty Support

Carousel Industries warrants that all new products are guaranteed to be as specified by the manufacturer’s documentation, and are provided with the manufacturer’s standard product warranty. Furthermore any Workmanship provided by Carousel shall have been done in accordance with the recommended practices of the manufacturer of the Products.

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SMB Warranty Policy for Non-Maintenance Customers

Warranty Procedures and Remedies

If a Product does not conform to the warranty above, End User shall notify Carousel within the applicable warranty period, describing how the Product failed to be in conformance. Carousel will repair or replace the nonconforming Product, on a "best effort" basis, during normal business hours of 8:00 am to 5:00 pm, Monday through Friday, excluding Carousel Holidays.

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ECG & SMB Warranty Policy with Carousel Maintenance

Warranty Procedures and Remedies

Carousel will repair or replace the nonconforming Product, in accordance with ALL the maintenance contract benefits, including rapid response times and monitoring (if applicable), during the designated contract coverage hours.

Billing for these extended maintenance benefits are free of charge during the warranty period.