Do not pass go – proceed directly to complete integration.

Computer Telephony Integration (CTI) has emerged as a game-changer in today’s business environment. Originating as simple integration between a computer and a telephone, CTI has grown to include many more customer contact channels including voice, email, web, fax and others.

CTI’s inherent efficiencies and its many useful applications offer something for everyone. The downside of this mass appeal is the frequent need for a customizing tweak here and there, often requiring significant engineering development time and expense.

Our Carousel Application Server (CAPS) provides a head start on the traditional software development cycle, eliminating the extra cost and time associated with CTI custom work. This high-tech “shortcut” allows our customers to bypass 80% of the standard tasks associated with custom development and proceed directly to implementation.

How is this possible? The CAPS platform has many of the prerequisite development components pre-built and ready for deployment, providing a jumping off point that is well into the implementation cycle. In addition, CAPS does not require the additional web server often required to host custom development efforts. Lastly, CAPS offers shortcuts which automate many of the administrative duties customers traditionally need to wrestle with, saving significant time and expense on the back end.

CAPS could be your entrée into the custom CTI development work you’ve always wanted but thought was cost-prohibitive or required too much downtime. Check out CAPS Benefits, Applications, and Architecture to learn more about how CAPS can save you time and money.

For more information on how you can benefit from CAPS, contact us at .(JavaScript must be enabled to view this email address).

CAPS could be your entrée into the custom CTI development work you’ve always wanted but thought was cost-prohibitive or required too much downtime. In addition, CAPS can generate:

Tremendous time-savings – Because the CAP platform already has many custom development components built in, customers don’t need to start from square one in their development efforts. Eighty percent of the work is already complete and our Carousel engineers can complete the remaining 20% of work in a fraction of the standard time.

Significant cost-savings – CAPS decreases the amount of engineering time and effort required in most software customization projects, saving customers development and implementation dollars. In addition, implementing CAPS is a breeze – it’s all done virtually, incurring minimal downtime.

Proven technology – CAPS is Carousel’s own chosen platform for most custom application development and as such, it undergoes regular and rigorous testing. In the field, CAPS has been deployed amongst a diverse customer base with universally positive reactions all around. The architecture is smart, the technology robust, and the customers happy.

Leverages existing functionality – CAPS uses a multi-tier internal architecture to separate core functionality from specific product design. This approach allows custom applications to leverage existing functionality, share enterprise level data and incorporate existing communications infrastructure. In other words, we make sure you don’t purchase anything you don’t need!

Continuous enhancements – Additionally, services and core applications are developed abstractly for the purpose of re-use, meaning that customers with CAPS will receive regular updates thereby introducing more robust and ever-expanding services.

Easy administration – CAPS is provided with a web accessible administration portal for managing the components and data contained on the server. Its user-friendly interface allows Administrators to perform what were previously complex functions in a fraction of the time, saving time and money across the board. Its ability to be virtualized and light server requirements are additional advantages for the CAPS customer.

For more information on how you can benefit from CAPS, contact us at .(JavaScript must be enabled to view this email address).

CAPS provides Services, Applications and Communications functionality which can transform the way you do business.

Services

Messaging

The messaging service provides the most basic level of direct communication to phones. Provided with a specific extension or extension group (managed by the core server group manager) and a message, the messaging service will push the information for display (and optionally tone).

LDAP Reader

Most commonly used to integrate with Active Directory, the LDAP reader parses and searches LDAP trees for information which it makes available to CAPS services. A common use of this service would be searching the company directory for a particular name and looking up the phone number associated with that name.

Call Control

Call control allows CAPS to initiate calls from desktop or soft phones via the AES. While this is most commonly used in Click-to-Dial applications, it can also be used as a mechanism for calling via a phone-screen director search tool. Call Control also gives the user additional functionality such as intercepting calls and enhanced caller ID.

Applications

Visual Caller ID

Visual Caller ID is a custom application that displays pictures of both parties on a call; the caller sees a picture of the party they are calling and the recipient sees a picture of the party who is calling. This application supports most handsets provided by Avaya, automatically scaling and adjusting resolution based on the target display. Visual Caller ID takes advantage of the LDAP reader if the LDAP store contains imagery or it can utilize the internal data store (manageable by the Admin Portal). This feature can also be customized to pull graphics from a “structured source” such as Outlook or a social networking site.

Message of the Day

Message of the Day allows a group of users the ability to enter a message via a web page and direct it to an individual, group, or set of groups (all manageable by the Admin Portal). This message is then directed at the desktop or soft phones for display and optional audible tone.

RSS Reader

RSS Reader is an extension of the Message of the Day theme in that it utilizes the same services to perform its task. However, it gets the messages from an RSS feed or set of feeds and uses criteria matching to determine which party or parties receive those messages.

Company Directory

Company Directory provides the user with an interface on their phone to enter a name and then utilizes the LDAP Reader service to search the directory and return the results to the user’s phone. A search-results screen provides direct links or soft buttons to allow instant dialing.

For more information on how you can benefit from CAPS, contact us at .(JavaScript must be enabled to view this email address).

CAPS uses a multi-tier internal architecture to separate core functionality from specific product design. This approach allows custom applications to take advantage of existing functionality, share enterprise level data and leverage an existing communications infrastructure.

Carousel Industries uses CAPS as a platform for most custom application development. As such it undergoes regular and rigorous testing. Additionally, services and core applications are developed abstractly for the purpose of re-use, meaning that customers with CAPS will receive regular updates thereby introducing more robust and ever-expanding services.

For third-party call control (including phone state, call state, messaging and voice communications), an Avaya Application Enablement Server (AES) is required.

For more information on how you can benefit from CAPS, contact us at .(JavaScript must be enabled to view this email address).