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Managing overall carrier services within even a small organization can be a complicated task. Multiple mobile phone carriers, different landline providers at each location, WAN and Internet connectivity, pagers… these are all services which need to be tracked and monitored. Few companies really have the time to dive into the details to analyze whether they are getting what they pay for from each provider. Fewer still have the time and resources to optimize services, identify new and valuable offers, or consolidate providers where appropriate.

Additionally, yesterday’s networks only needed to carry data, and occasionally voice. Today’s carriers are tasked with providing a wide array of voice, video, and data services to employees using multiple devices from locations around the globe.

Carousel’s Carrier Services Architects have the expertise to analyze the chaos and make sense of it, working directly with you to you to assess your user needs, traffic types, geography, and other relevant factors. We assess all of your options and select the most appropriate services to suit your users’ work locations and style, creating the most cost-effective solution to achieving your organizations’ communications goals. We manage the details so you can carry on with the business at hand.

Carousel’s Carrier Services Solutions include the following products and services.

Audit Services

• Recover billing errors and optimize existing services resulting in 15% to 30% average annual telecom savings
• Compile a complete current inventory of all Telecom infrastructure components
• Perform a comprehensive Telecom infrastructure cost analysis
• Review all purchasing contracts for compliance and provide a thorough billing analysis
• Present a complete findings and recommendations report

Inventory Management Services

• Web based secure inventory management portal
• Complete current inventory of all Telecom infrastructure and contracts
• Automated order tracking and updates
• Automated notification of pending contract expirations
• Asset tracking services

TEM (Telecom Expense Management) Software

• Web-based 24/7 access to all reporting
• Complete visibility into all your telecom charges
• Management and control of your billing
  • Automated tracking
  • Instantaneous auditing
  • Automated departmental/business unit cost allocation
  • Expert analysis and support
  • Automated Bill disputes
• Central repository for all telecom equipment, services and contract commitments
• Manage both fixed and mobile communication services more effectively
• Dramatically simplifies the AP and MAC process.
• Provides comfort and peace of mind about a significant and growing cost area
• Realize significant ongoing savings on all your telecom services with most clients saving 2X or more the cost of their monthly service

RFP / Account Management Services

• Collaborate with you to understand of your current pain points, concerns, and business and technology goals
• Make recommendations based on our exploration of your current infrastructure, strategic business goals, and the industry trends, ensuring you take advantage of the best technology that will meet your needs today and into the future
• Provide you with a side-by-side comparison of enterprise service providers
• Prepare contract documents, and enter/track orders through our automated telecom order and inventory management software
• Act as a single point of contact and coordinate services installations with our project managers and technical teams to ensure that the project goes as smoothly as possible
• Provide quarterly technology reviews to make sure that you are still utilizing the best solution for your business
• Provide escalation and support for service issues, adds, moves, changes, when required

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