A Message to Nortel Customers – Welcome to the Carousel Family!

Nortel customers can breathe a sigh of relief. Carousel’s recent acquisition of TAC Centre, a leading provider of Nortel communications solutions, creates a blend of expertise and technologies which will enrich the Nortel customer experience well into the future.

Carousel’s newly created Nortel Solutions Group spearheads our wholehearted commitment to the Nortel base. Our consultative approach naturally lends itself to joining forces in support of that market segment and our vast partner network reflects our ability to collaborate with industry leaders.

Carousel’s 5,000 plus clients include some of the most demanding and mission critical users out there and we have successfully implemented voice, data and video solutions for some of the biggest events in the country. Our Enterprise clients populate all imaginable silos across every industry, reflecting our ability to architect precise solutions addressing diverse communications needs.

Check out our customer benefits and Avaya/Nortel Maintenance pages to learn how we can enhance your communications and help maintain your competitive edge.

Nortel customers can feel confident that Carousel has the capability and the agility to be responsive to your needs and help you achieve your strategic business objectives. Welcome to the family!

To learn more about our Nortel Solutions contact Michael Judge, Director of Nortel Solutions, .(JavaScript must be enabled to view this email address) or call 617-701-5091.

Carousel Maintains Nortel’s Traditional Strengths

Deep Technical Expertise – Carousel acquisition of TAC Centre adds well over 20 years of solid Nortel product experience and staff to the already extensive Carousel portfolio, including a number of senior engineers all certified in a variety of technologies and well-versed across the Avaya portfolio. This pairing with Carousel’s already deep technical expertise will provide a competitive advantage to the Nortel base which outshines other service providers.

Superior Customer Service – Carousel’s longstanding reputation for outstanding customer service will be nicely complemented by TAC Centre’s history in providing communications consulting, installation, customized solutions and maintenance services since 1992. Through this acquisition we will continue to support TAC Centre’s previous 700 satisfied customers across the United States, Canada, Mexico and Europe. These customers range from small startup companies to large enterprises and encompass all industries, such as Government, Education, Financial, Healthcare and Hospitality.

Recently, an independent survey performed by Open Ratings awarded TAC Centre a Past Performance Evaluations score of 93% and demonstrated our company as, “outstanding in overall customer satisfaction, relative to similar companies.

Seamless Installation - Our unique Project Management system provides our customers with a step by step process. Setting our customer’s expectations during an installation and ensuring all requirements are met, allows for a positive customer experience. With each implementation, we also offer training classes that are tailored to our customer’s employees and are conducted using “live” equipment.

Focus on Security – This acquisition will produce a comprehensive blend of security products and auditing services. Together with our customer’s technical staff, our IT Security Solutions identify and anticipates security breaches. We design with a layered approach that protects proprietary and confidential information without affecting the system’s speed.

Reliable Support and Maintenance – We offer our customers unmatched support with the most experienced employees in the industry. When our customers contact us, they get live personalized attention. Carousel’s Maintenance & Support program is designed to provide the total protection you need to support maximum uptime and reliability for your entire Nortel environment. We address your entire portfolio of mission critical communications systems you can focus on running your business.

Check out Carousel’s Nortel Maintenance & Support page for more information.

To learn more about our Nortel Solutions contact Michael Judge, Director of Nortel Solutions, .(JavaScript must be enabled to view this email address) or call 617-701-5091.