Services

We offer service and support for our entire portfolio of technology solutions.

Our mission is simple. We put our customers first. And help manage their technology to meet every day needs. We are dedicated to transforming your business communications into effective, integrated solutions.

Whether you’re an owner, IT professional or employee, we’re all about lending you the expertise and support to deliver results.

Our Managed Services take on day-to-day management responsibility of your voice, video and data as a strategic way to improve your operation’s efficiency and effectiveness. MORE INFO

Our IT Professional Services address each stage of the technology “life cycle” from strategy and design to implementation and oversight. Let us merge new technology solutions with your existing IT infrastructures, upgrade critical applications and find better ways to manage data storage and retrieval. MORE INFO

Better protect critical data, manage risk and meet compliance requirements by positioning a strong security practice. We can create security measures to keep your IT infrastructure running, deliver secure resources to remote workers, and maintain your customers’ trust. MORE INFO

We begin our partnership by understanding your business targets and the gaps between your current and future IT staffing needs. We then build a workforce staffing strategy to close those gaps with the right people, skills and competencies. MORE INFO

If financing decisions impact which technologies your company deploys, you may be battling technology vs. finance. Let us provide flexible financing products and services making technology solution leasing easy and economical. MORE INFO

Stay connected and protected with Carousel’s Simplicity® Cloud Services. Public, Private and Hybrid cloud options are available for scale, flexibility and security. MORE INFO

Managed Services

Interested in putting hours back into your day?

Carousel's Managed Services Solutions, SmartPoint™ Managed Services and SmartPoint Guard™ security services are designed to provide day-to-day service delivery so your IT staff can focus on driving strategic business objectives.

Our Service Delivery Managers establish a framework for consistent and efficient service delivery. They are advocates acting on behalf of our customers providing assistance throughout the entire project lifecycle.

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Managed Services NOC
Managed Services NOC

Professional Services

Need help focusing on running your portfolio of systems as efficiently as possible?

With Carousel Professional Services, you can leverage the expertise of our architects, project managers, engineers and technicians who work with Carousel’s global network every day.

From design and engineering to staging, implementation and ongoing operations, you will receive first-hand experience in providing tested network solutions. We offer support services for our full portfolio of products including Voice, Video, Data, Security, UC/Collaboration. We fill resource gaps through our consulting and implementation, network monitoring/management, project management and field tech services. The results are a complete, custom-built solution for you.

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Security Services

No one is immune to today’s global threat of cybercrime.

Your organization’s survival depends on proactive solutions to prevent emerging security threats. We offer turn-key solutions, as well as more-tailored web security offerings. Our best practices aim to prevent and reduce risk of down time due to data theft.

Our services and products assist throughout the security life cycle. We help customers:

  1. Understand security and compliancy needs
  2. Determine current security state
  3. Provide an action plan to remediate any security and compliancy gaps
  4. Work to achieve overall security and compliancy goals

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Network Security
Staffing Services

Staffing Services

Ever wish you had the support of one more team member?

Reinforce your IT workforce with our team of dedicated resources. It’s an excellent solution for a business that needs extra IT staff, yet has limited resources to manage them. We have a team of highly skilled, enthusiastic and experienced IT professionals who are willing to work full-time at your site.

Benefits include:

  • A knowledgeable representative to act on your behalf
  • Frees up your time to focus on strategic goals
  • Costs are reduced by Carousel managing performance reviews and payroll
  • Immediate notification of any hot incidents prior to internal escalation
  • Experienced staff across different IT domains

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Cloud Services

Get expert support for your hosted solutions for voice, video and collaboration.

Simplicity® offers secure storage resources while guiding you through the process to determine if on premise, off premise or a combination of both is right for you. Our Simplicity® Video provides “virtual meeting rooms” where you can easily join forces and work from any device. Simplicity® Voice cloud telephony takes advantage of the expanded functionality and cost savings essential in moving PBX services to the cloud. Simplicity® Contact Center provides fully featured solutions to simplify your management and IT process.

By removing the infrastructure, you can decrease the costs of capital equipment and deployment cycles. Explore the ways you can adopt cloud solutions by meeting with our Cloud Services’ Team today.

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Cloud Services
Financial Services

Financing

Need leasing options?

We have you covered with Carousel’s Capital Finance program. Our options provide the peace of mind gained from not being locked into one particular solution/vendor or being committed to a long-term and potentially quite costly arrangement. We will work with you to help you decide which lease is the best option for your organization.

We offer many competitive and creatively structured financial options based in traditional finance, loan and lease sectors through our vast financial network. These structures allow you to conserve your capital and preserve your cash flow.

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We provide dedicated service when you need it.

Live support available 24/7/365, local support team, based in US with onshore delivery

We provide technology-focused service that is dedicated to customers

Secure networks, Carousel can help make sure your information and systems stay secure.

The user experience

Carousel is here 24/7/365 to keep your systems always running! We keep constant vigilance over your critical voice, data and video networks, applications and infrastructure. Our highly-certified engineers use technology to proactively monitor your entire communications infrastructure 24/7.

Get in touch

Carousel Industries consultants and engineers welcome your questions as a critical part of developing the most appropriate managed services solution to meet your specific needs. We begin every customer engagement with a sit-down, where we eliminate any fear factors, giving you solutions, in terms you understand.

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