What a best-of-breed managed services partner looks like

Ask the right questions before you outsource your IT services

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Managed Services

Business expects more than operational efficiency from IT. It wants a partner in innovation, because there’s a technology component to virtually every internal and customer facing process.

Carousel managed services takes on day-to-day management of your voice, video, and unified communications capabilities so you can align IT resources with strategic business objectives. It eliminates complexity while supporting solutions that address business problems.

What we do

Our service delivery managers establish a framework that ensures consistent and efficient operations.

They act as advocates on behalf of customers, providing assistance throughout the entire engagement lifecycle.

  • Assess current voice, video, or unified communications solutions
  • Determine the best financial model for a managed services engagement—on premise or cloud
  • Suggest options for improving the performance and reliability of the entire communications stack
  • Take the necessary steps to prevent outages and disruptions
  • Insure against security-related losses in revenue, productivity, and data
  • Perform real-time monitoring of network assets (switches, routers, controllers, access points, etc.) and network connectivity
  • Solve issues such as lack of coverage, interference, and poor throughput or performance
Managed Services Framework
Managed Services Group


SmartPoint™ Managed Services was built upon pro-active and flexible solution offerings.

Our primary goal is to operate your network as efficiently as possible. We take the necessary steps to prevent outages and disruptions from happening and fix small problems before they become catastrophic. Our customized solutions service your delivery gaps. It’s our way of keeping systems running smoothly and efficiently.

SmartPoint™ is offered as SmartPoint™ Essential and SmartPoint™ Assure. Key practice areas include Voice, Video, Data, and Network Security. Each offer can be augmented with optional hardware maintenance, software maintenance, and dedicated resources across a variety of disciplines to meet business needs in complex and high-volume environments.

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SmartPoint Guard™

Security Managed Services

With SmartPoint Guard, Carousel provides customers an extensive platform of IT security managed services. We can deliver ongoing support, IT ownership, 24/7 monitoring, alerting and reporting services. Our managed security services can work as a compliment to a customer’s existing security capabilities, or Carousel can deliver a service that provides the overall management of this area including extensive proactive monitoring, ongoing management, incident response and remediation.

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IT Security

We provide dedicated service when you need it.

Live support available 24/7/365, local support team, based in US with onshore delivery

We provide technology-focused service that is dedicated to customers

Secure networks, Carousel can help make sure your information and systems stay secure.

The user experience

Carousel is here 24/7/365 to keep your systems always running! We keep constant vigilance over your critical voice, data and video networks, applications and infrastructure. Our highly-certified engineers use technology to proactively monitor your entire communications infrastructure 24/7.

Get in touch

Carousel Industries consultants and engineers welcome your questions as a critical part of developing the most appropriate managed services solution to meet your specific needs. We begin every customer engagement with a sit-down, where we eliminate any fear factors and give you solutions in terms you can understand.

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