Simplicity Contact Center Cloud Solutions
It's time to go beyond the call and be more productive. We deliver transformative technologies at the speed of business, not the speed of IT.
Simplifying your business management and IT process just got easier. Delight your customers, be agile, increase your competitiveness, all while reducing your Contact Center related expenses. Impossible? Not anymore. Introducing, Carousel’s Cloud based solution, Simplicity Contact Center.
Simplicity Contact Center was designed to remove the complexity of traditional, on premise based call centers, so you can focus on what matter's most, your customers and your bottom line.
Tired of managing a roomful of servers and blinking lights that never seem to be able to deliver exactly what your business needs? That’s where we come in, our secure cloud based call center solution is scalable and offers a level of redundancy that does not exist in most premise based Contact Centers today.
By removing the infrastructure we remove your business’s main barrier to productive change. The infrastructure is already in our cloud we bridge the gap of turning it on and managing it for you without involving the costs of capital equipment or deployment cycles.
- Just invested in your new ecommerce site and feel chat would help you close more business? No problem, we’ll turn it on.
- New compliance rules mean you now need to record calls? No problem, we’ll turn it on.
- Your CEO just informed you the company is going global and you need contact centers in five countries by the end of the quarter? No problem, we’ll turn it on.
Ready to turn up profits and turn down expenses? With Simplicity Contact Center you get innovative technology and an unparalleled commitment to customer service so you can focus on your business. Contact us today to learn more.
Having an agile, secure scalable contact center has never been easier, contact us today and find out how you can deploy immediately and start seeing the benefits for yourself.
- Business Intelligence and ad-hoc reporting tools
- Call Visualizer shows a graphical view of a single call
- Call info is delivered via a standard web browser-no complex software installations necessary
- Open technology design meets or exceeds industry standards
- Easy customer integrations via available REST APIs
- Systems and applications: Roles-based permissibility and data encryption
- Screen and voice recording, including 256-bit ES encrypted call recordings
- PCI, HIPAA, SOX 404 and SAS-70 Type 2 Compliant
- Support for voice, email, chat and social media engagement channels
- Skills-based routing and queuing
- Browser-based agents and administrators
- Agents may be SIP or TDM
- Secure and Reliable: Highly secure and always available
- Multi-Channel: Your customers contact you using their preferred channel; be it via phone, web chat, email and/or social media
- Reduce Costs: Minimize upfront capital costs and reduce ongoing operational costs
- Unparalleled Scalability: Easily scale infrastructure to mirror your call volume
- Fast Integration: Open, service-oriented architecture makes it easy to integrate your existing applications
- Monitoring and Reporting: Updated analytics on contact center processes, campaign results, agent performance and more
- Low-Risk, Future-Proof Contact Center: Experience the advanced capabilities of a cloud-based call center solution - without high initial costs or upgrades
- Multi-Location Agent Support: Track/manage agent activity from any location