Equal Opportunity for Small to Medium Sized Businesses!

Sophisticated communications technologies are no longer just for large enterprise organizations. The market is increasingly customizing the latest and greatest high-tech tools for small-to-medium businesses comprising one to one thousand employees. These solutions offer the same feature-rich product sets as Carousel’s traditional enterprise solutions, but at a more affordable price point and with modified features to accommodate the special needs of Small to Medium Sized Businesses. This approach provides SMBs with the same technology choices and sophisticated communications resources as larger organizations.

Carousel Industries offers the unique combination of being large enough to deliver sophisticated high-tech but small enough to be nimble and responsive – much like the Small to Medium Sized Businesses we service. Carousel got its start as a small business and understands the challenges and the needs in the SMB arena. Our team is uniquely qualified to design the solutions which will empower our Small to Medium Sized Businesses customers and give you the competitive edge to you need to succeed in today’s global marketplace.

Key Business Benefits

On Demand IT Resources – We understand that most Small to Medium Sized Businesses don’t have a dedicated IT department or the technical know-how to select, design, implement and manage communications solutions to address your specific needs. Many business owners simply don’t have the bandwidth or the time to perform an analysis of the benefits, options or implications of upgrading or replacing your existing communications technology.

The Carousel Small to Medium Sized Business team takes the time to analyze your existing system, provide you with sensible options, and guide you through your project process from start to finish. You won’t need to hire additional IT resources or drive your existing IT guy or girl to the brink. Whether it’s implementing a new business phone system using business VoIP, accommodating mobility within your data center, or initiating your own private cloud, we’ll provide the guidance you need, when you need it.

Sophisticated Solutions Customized for SMBs – Some providers might simply pare down enterprise product sets and force fit them to the SMB market segment. Not Carousel. Our Small to Medium Sized Business Solutions are not “smaller, lesser” versions of our enterprise offerings but rather their own entity within Carousel Industries. We have our own products sets specifically designed for the SMB market segment and the savvy to understand how they can best create a competitive edge for your business.

Enterprise Expertise for Small to Medium Sized Business Solutions – Carousel is known for our deep technical expertise, consultative approach, and extensive partner relationships. These tremendous benefits are not just for our enterprise customers – our SMB customers have access to the same rich internal resources to be leveraged throughout your Carousel experience.

Flexible Financing for SMB Needs – We understand that a tight budget can make or break your technology selection. We want to delete that factor from your decision-making process, so you can select the solution to best benefit your business, not one dictated by financial constraints. Our Carousel’s Capital Finance solutions are tailored for the unique needs of Small to Medium Sized Businesses owners and we are happy to work with you to find a solution which will meet your budgetary requirements.

Management, Maintenance and Beyond - Once your new solution is installed, we don’t just walk away and leave you with the demands of ongoing maintenance. We craft a plan as part of our solution to ensure your needs are addressed without a drastic impact on your IT department, and if like most Small to Medium Sized Businesses you don’t have an IT department, we make sure you have the resources and monitoring to keep your system up and running 24x7x365 so you can focus on achieving your business objectives, not worrying about your network resilience.

For more information on our Small to Medium Sized Business Solutions please .(JavaScript must be enabled to view this email address) or call 800-401-0760.

Powerful Solutions Tailored for the Small to Medium Sized Business Marketplace

Carousel’s Small to Medium Sized Business Solutions offer the same feature-rich product sets as Carousel’s traditional Enterprise solutions, but at a more affordable price point and with modified features to accommodate the special needs of SMBs.

• Business VoIP
• Data Networking
• Financial Solutions
• Mobility
• Physical Infrastructure (ICE)
• Unified Communications
• Wireless Solutions

Don’t be intimidated by the Enterprise terminology you’ll find on these solutions pages. Our Carousel Small to Medium Sized Business Solutions are especially tailored for SBM’s specific communications needs and strategic business objectives. You’re not just looking at a smaller box – you’re looking at Enterprise power harnessed in a customized solution.

For more information on our Small to Medium Sized Business Solutions please .(JavaScript must be enabled to view this email address) or call 800-401-0760.

Carousel’s VoIP - We’ve got your number.

Small to Medium Sized Businesses can often be more nimble and responsive than large organizations and we select our SMB product sets to play to that advantage. These solutions are chosen for their special ability to match your flexible approach, adapt to your innovation and support your competitive goals, all without driving up operating costs and capital expenses.

Whereas other providers might push a “rip-and-replace” to upgrade your older phone system, we understand you might prefer a gradual, measured transition to newer technology. We can accommodate a blend of analog and digital in our IP office products, so you won’t have to purchase new sets if you would prefer to continue to use existing system elements. Whether you’d like a comprehensive changeover to an IP-based solution or if you’d like to go incrementally, 10% at a time, we can craft a tailor-made hybrid solution which will grow at your pace of choice.

Key Benefits

Maximize Team Efficiencies – You can adjust your productivity solutions by customizing feature sets according to individual employee, so you can drive effectiveness exactly where and how you need it. For example, Avaya IP Office has specific versions for Power User, Mobile Worker, Teleworker, Office Worker and Receptionist, so you can maximize productivity according to each employee’s specific needs.

Designed to Control Costs – Our SMB phone solutions offer numerous features which naturally lend themselves to creating efficiencies through normal day-to-day communications, so you will keep costs down purely through using the system in your normal course of business. This allows you to:

• Lower mobile phone/long-distance bills
• Handle more calls with fewer people
• Expand your talent pool without increasing real-estate
• Eliminate conference calling fees
• Centralize administration

Availability Anytime, Anywhere – You receive unified communications through your device of choice – laptop, mobile phone, office phone or home phone, using IP, digital, analog, SIP or wireless technologies so you can be connected anytime, anywhere.

A Solution that Grows with You – Our Avaya IP Office Solution is available in three different “flavors” to meet our SMB customers’ diverse needs and growing business communications objectives.

• The Essential Edition is a perfect starter kit with the basic essentials you’ll need for everyday communications, such as call routing, Caller ID, hold/conference/transfer and voicemail.
• The Preferred Edition includes additional features and functionality such as scalable voicemail, secure “Meet Me” conferencing, intelligent call routing, automated service prompts and call recording.
• The Advanced Edition offers even more robust functionality such as automated 24/7 self-service, real-time customer service management features and seamless retrieval of recorded calls.

Easy to Use and Manage – Our solutions are designed with the understanding that not every small business owner is a technology guru and some SMBs might not even have their own IT department. This solution keeps it simple by presenting the following capabilities in an easy to manage format.

• Swiftly deploy customized features
• Seamlessly integrate business applications
• Easily add or remove phones
• Manage your system from anywhere

Reliability – Supported by our Juniper Networks structure, our Avaya IP Office Solutions has built-in resiliency, advanced remote diagnostics, and proactive alarming so your communications resources will be available when and where you need them.

For more information on our Small to Medium Sized Business Solutions please .(JavaScript must be enabled to view this email address) or call 800-401-0760.

Partners in Excellence for Small to Medium Sized Businesses

Carousel holds top partner status and certification with many leading technology companies and industry leaders. These certifications are only given to business partners who have met rigorous requirements for converged voice and data, technical expertise, and customer satisfaction. These distinctions are a direct result of the talent, dedication, and commitment of the Carousel team including pre-sales engineering, project management, post-sales support, account management, and training.

Our extensive partner relationships allow us to provide complete end-to-end services and solutions to our customers – a distinct competitive differentiator from other providers’ more limited reach.

Our SMB partners include:

Network Infrastrucuture

Voice and Data Solutions

Switching Products

Security

Contact Center and UC

Wireless Infrastructure

Call Accounting

For more information on our Small to Medium Sized Business Solutions please .(JavaScript must be enabled to view this email address) or call 800-401-0760.

Our Process

Our process begins and ends with the customer's input. We start with a thorough needs assessment and gain an understanding of your company’s communication requirements for today and on the horizon and design a solution that can help you recognize efficiencies to propel your business.

We will first present a robust solution to ensure that the system can meet your “today needs,” and grow to meet your “horizon requirements.” Upon the initial review of this solution, you can select the features and functionality that you want to pursue initially and we can adjust the design accordingly. We will then perform a site survey to verify all of the required installation aspects. We will then present the revised tailored solution for your review and approval.

For more information on our Small to Medium Sized Business Solutions please .(JavaScript must be enabled to view this email address) or call 800-401-0760.

The Advantages of Migration

As high-tech communications options become more widely accessible for Small to Medium Sized Businesses, the number of product offerings has risen as well. Making wise product selection choices can be tricky, especially when considering the myriad features and functionality and their potential impact on your bottom line.

Carousel has developed detailed competitive analyses of today’s top Small to Medium Sized Business VoIP Office solutions, providing the lay of the land in an apples-to-apples comparison format. Ask your Carousel Rep for further detail on the benefits of Avaya IP Office in the context of improved:

• Scalability
• Reliability
• User Applications
• Endpoints and Device Integration
• Management and Administration
• Networking

If you’re a Merlin, Norstar or Avaya BCM or Partner user, you’ll understand why migration to Avaya IP Office might the best choice for your organization.

For more information on our Small to Medium Sized Business Solutions please .(JavaScript must be enabled to view this email address) or call 800-401-0760.

Self-Evaluation Checklist

If any of the following describes your business, .(JavaScript must be enabled to view this email address) today for a complimentary business technology evaluation.

• You plan on operating your business for five to ten years or longer.
• Your current phone system is more than three years old.
• E-mail and mobile communications are important to your business.
• Sales and customer service take place through your communications system.
• You now pay extra fees for conference calls, fax communications or call recording.
• You operate multiple offices—each with its own communications system.
• Your business is growing and you want to integrate contact center capabilities.
• You employ or support remote workers.

Once we understand your existing components and your business drivers, we can help craft a hybrid or 100% VoIP solution designed to help you achieve your strategic business objectives. See how a new communications system can start generating an immediate payback in your business.

For more information on our Small to Medium Sized Business Solutions please .(JavaScript must be enabled to view this email address) or call 800-401-0760.

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