Customers can now reach you via IM, email, text, or chat. It changes the whole dynamics to Contact Centers. And it changes our focus, too.
Carousel may have started in voice communications but our efforts have evolved as trends around productivity, efficiency, and customer service have grown. Allow us to point out blind spots in your customer service wait times, and other eye-opening analytics, so you may focus on the bottom line… and satisfied customers.
We’re experts in designing, installing and maintaining Contact Centers. We recognize their pivotal role in your day-to-day business. Our consultants design systems to match your vision and needs. Allow our experts to reduce expenses using lower-cost channels, which supply a unified, efficient, and highly personalized experience that builds customer loyalty. And give your agents the context, both real-time and historical, to deliver a better customer experience.
Our Contact Center Solutions deliver a range of benefits for stand-alone solutions or as part of a larger Unified Communications plan.