Nortel Solutions Group

Many companies have invested significantly in Nortel as a telephony platform and Carousel recognizes this value to its customers. We won’t waste your investment but work with it.

Let us leverage your full telephony capabilities to provide better managed services and feature functionality. Many service providers have stepped away from Nortel as a platform. But Carousel remains an industry leader.

Nortel Voice Platform Solutions

Carousel’s 5,000 plus customers are the most demanding and mission critical users. We have successfully implemented voice, data and video solutions for some of the biggest events in the country. Our customers populate all industries, reflecting our ability to architect precise solutions addressing diverse communications needs. Let our over 20 years of Nortel experience engineer and manage solution.


Benefits of Carousel’s Nortel Support
  • Network Operations Center - Our Nortel/Avaya “Blue” Network Operations Center monitors voice networks, data networks and physical infrastructure 24x7x365. Our NOC is staffed with certified Tier 2, 3, and 4 converged engineers. Carousel uses SmartPoint monitoring to pro-actively monitor your entire infrastructure.
  • Deep Technical Expertise - Over 20 years of solid Nortel product experience including a number of senior engineers all certified in a variety of technologies
  • Superior Customer Service - Support over 700 satisfied Nortel customers across the United States, Canada, Mexico and Europe. These customers range from small startup companies to large enterprises and encompass all industries, such as Government, Education, Financial, Healthcare and Hospitality.
  • Seamless Installation - Offering training classes that are tailored to the customer’s employees
  • Focus on Security - Our IT Security Solutions identify and anticipate security breaches. We design with a layered approach that protects proprietary and confidential information without affecting system speed.
  • Reliable Support and Maintenance - Our Maintenance & Support program is designed to provide the total protection you need to support maximum uptime and reliability for your entire Nortel environment.

To learn more about our Nortel Solutions:

Contact Michael Judge, Director of Nortel Solutions
Or call 617-701-5091