A Drive for Community Engagement

Our teams across the country have been supporting their communities in innovative ways. From volunteer events to charity golf tournaments — we have a roundup of how NWN Carousel employees are making an impact. Our expectations have significantly changed. COVID-19 compelled many of us to reconsider what’s important in our lives. This has led to […]



What’s the #1 Benefit Employees Want?
Survey says: Balance.

NWN Carousel is thrilled to be among the top 30 small-to-mid-sized companies in the country to be recognized by Comparably for 2021 Work-Life Balance! The awards are selected based on employee opinion in nearly 20 core culture categories. We ranked #28 on this year’s list. At NWN Carousel, we pride ourselves as being a culture that […]


Community Giving

33 Reasons to Support The Curran Family’s 12th Annual Golf Tournament

Our Chief Financial Officer, Matt Curran, has an extraordinary story of resiliency. One that we are proud to share with the greater NWN Carousel community. When Matt suffered a devastating fall 20 years ago, he was given only a 1 in 10 million chance of walking again. Through intensive rehab, his fighting instincts, as well […]



NWN Carousel Completes Integration, Unveils New Offerings

This article originally appeared in Channel Futures. NWN has completed its integration of Carousel Industries, and the combined company is launching new and updated products and services. NWN Carousel is now a $1 billion provider of cloud communications and infrastructure services. The companies announced their tie-up in May. NWN Carousel says its Experience Management Platform (EMP) gives a business […]



NWN Carousel Finalizes Company Integration, Launches New Cloud Communications and Infrastructure Offerings Tailored for the Future of Hybrid Work

WALTHAM, Mass.– NWN Carousel, the leading integrated cloud communications service provider, today announced completing the integration of Carousel Industries four months after the acquisition announcement. The company is launching new and updated offerings that leverage its unique intellectual property and combined 60 years of experience servicing millions of users across 7,000 leading organizations across North […]

Thought Leadership

Billions of IT Modernization Funds Hidden in the American Rescue Plan Act

This summer, Americans will again enjoy “normal” activities, like community gatherings and baseball stadiums filled to capacity. The ease in COVID-related restrictions stems from rapid vaccination rollouts, which were made possible through significant investments in connectivity and IT modernization. Vaccination mega-sites, for example, were aided by CARES Act funding, allowing them to have reliable connectivity […]



NWN Carousel Named 2021 Microsoft US Partner Award Winner

WALTHAM, Mass., July 15, 2021 – NWN Carousel, the leading Cloud Communications Service Provider (CCSP) delivering solutions for today’s hybrid work environments, today announced it has won a 2021 Microsoft US (MSUS) Partner Award in the Modern Work and Security category. The company was recognized for its expertise in delivering proven client solutions in Meetings, […]



NWN Carousel Earns Advanced Customer Experience Specializations from Cisco

EXETER, RI – June 30, 2021 – NWN Carousel, the leading Cloud Communications Service Provider (CCSP) delivering solutions for today’s work-from-anywhere environment, today announced it has received the highest Customer Experience (CX) Certification from Cisco. The achievement of the Advanced Level Specialization Certification in Cisco’s Customer Experience Specialization Program underscores NWN Carousel’s ability to best […]



Leveraging better Communication and Collaboration Platforms to Address Employee Engagement Challenges

This article was originally published on Enterprise Talk. ET Bureau: What are the challenges enterprises are experiencing with today’s communication and collaboration platforms? Jim Sullivan: When it comes to supporting today’s distributed workforce, customer’s challenges are multi-faceted and they are increasing in complexity. Employees expect the same or similar communications experience whether they’re working at home, […]



NWN Carousel CEO Jim Sullivan On The ‘Huge Advantage’ Of Scaling Up In Cloud Communications

This article was originally posted on CRN.  NWN’s acquisition of Carousel Industries will create “national scale” that will offer “the most value and advantages for our customers,” as the combined company seeks to accelerate its growth in the red-hot cloud communications market, NWN Carousel CEO Jim Sullivan said in an interview with CRN. With the […]