Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.
Group of people meeting with technology.

Power of 3

Power of 3: Moving to a UCaaS Model

Power of 3 is a quick snapshot of tech knowledge delivered in three bullets that can be read in three minutes or less. Gartner predicts the UC market will grow to $42.4 billion by 2019, showing the plethora of options when it comes to platforms and the networks that support them. The cloud has made […]

04.05.2018

Cloud

Does Your Disaster Recovery Belong in the Cloud?

Planning around disaster recovery (DR) has come a long way. With increasing reliance on cloud services for their day-to-day operations, more businesses are finding these same technologies can help them create better DR plans, too. Traditional strategies—typically built around hardware installed at a remote location—may no longer be the best approach. And as more companies […]

02.27.2018

Thought Leadership

Business Resilience: Thriving During Market Disruption

Being resilient, particularly in a time of disruption, is a relentless, often fanatical pursuit to be at the forefront of your industry. “Resilience is the ability to recover well from setbacks, adapt well to change, and keep going in the face of adversity.” – Harvard Business Review In the context of IT, resilience is often […]

02.20.2018

UC&C

Are You Ready to Migrate to UC? Five Questions You Should Ask

Unified communications (UC) is revolutionizing the way organizations collaborate. That is, when it’s done right. Because of the increased productivity and efficiency it brings to enterprises, the UC market is expanding rapidly; a recent report from Allied Market Research predicts the market will reach $74.2 billion by 2023, growing at a CAGR of 12.6% from […]

02.15.2018

Buildings in the city of London

Cloud

The Value of the Connected Cloud

Heading to Avaya ENGAGE end of this month? Join Ed Wadbrook on Tuesday, January 30 and learn more about driving digital transformation in public clouds. Click here to see full session details. The digital transformation isn’t coming—it’s already here. As enterprises work to make the most of this evolution, their priorities are often centered on […]

01.16.2018

Businessmen trading stocks. Stock traders looking at graphs, indexes and numbers on multiple computer screens. Colleagues in discussion in traders office.

Retail

With All the Concern About the Retail Customer Experience, Who’s Worrying About Analytics?

If you’re in the retail space, the conversation of “delivering the ultimate customer experience” is as prolific as conversations about inventory management, supply chain operations and P&L statements. It’s top of mind as retailers look to capitalize on industry white space, remain competitive in overly saturated markets and see retention soar. In fact, Gartner contends […]

01.09.2018

Partner

Resilience Begins with Flexibility

With the pace of disruption and change going on in today’s digital marketplace—from the continued growth of cloud to the increasingly strategic importance of IT and the risks posed by security breaches—companies must be resilient if they want to stay competitive. The way to maintain resilience as collaboration needs evolve is by relying on technology […]

01.04.2018

Thought Leadership

National Intercollegiate Sales Competition Brings Together Future Sales Leaders

Click here to view pictures from the event. On November 10 and 11, we were pleased to sponsor the National Intercollegiate Sales Competition (NISC) at Bryant University in Smithfield, RI. The NISC is a sales competition in which students compete for cash prizes in a tournament-style format. The two-day event provides personalized coaching to enhance […]

11.24.2017

Contact Center

UC&C

Revamping the Contact Center to Enhance the Customer Experience

Last month, we recognized Customer Service Week to celebrate all who work tirelessly in customer service departments, gracefully and enthusiastically managing customer experiences. There are many things leaders can do to enhance the work environment for agents, while also improving the contact center and customer experience. As we look ahead to 2018, I put together […]

11.14.2017

Events

Gearing Up for Carousel’s Third Annual AlwaysOn Technology Symposium

At the end of last year, Gartner lay claim to the top 10 strategic technology trends we would see soar in terms of exploration, innovation and growth this year—from intelligent things and apps to adaptive security architecture. Three themes—intelligent, digital, and mesh—emerged as common threads and the areas reinforced one key concept: that today’s IT […]

07.25.2017