Jay Clark

Sr. Channel Marketing Manager | NICE InContact

Jay has nearly 20 years of experience directing marketing teams for B2B and B2C SaaS software companies, developing programs for carriers, retailers and a variety of vertical segments.

UC&C

Contact Centers: Reaping the Benefits of New Communication Methods

Jay Clark Sr. Channel Marketing Manager | NICE InContact

If we could summarize today’s landscape of contact center communications in six words or less, it would be more devices, more channels, more collaboration. We naturally know that we need to meet customers on the channel of their choice at the time of their choosing, but it goes beyond that – the conversations have to […]

03.01.2018

UC&C

When was the last time you gave a great customer experience?

Jay Clark Sr. Channel Marketing Manager | NICE InContact

No matter what sector we occupy in the technology industry we all have customers, and customer experience is a massive competitive differentiator in this era of information, accessibility and swiftly changing consumer preferences. It was under this pretext that inContact undertook a recent benchmark study on customer experience, and in this blog entry we’re going […]

05.25.2017