UC&C

Omni-Digital Customer Engagement: The New Standard of Customer Service

The old saying that “ You can’t be everything to everybody ”—is a lie. Or at least it is when it comes to contact centers. Long gone are the days when a customers only choice was to wait on hold until the inevitable heat death of the universe. Today, customers expect to communicate using the […]

08.07.2019

Cloud computing

Announcements

Partner News: RingCentral, Carousel Strategic Partnership to Bring Enterprises into the Cloud

This post is authored by RingCentral and originally appeared on their blog. 2017 has kicked off to be a busy year! We’re seeing more and more enterprise clients driving demand for cloud communications, which means the opportunity for channel partners is HUGE. Increasingly, I hear customers say that going forward they will be “cloud first” […]

02.09.2017