Client Spotlight

What’s Good for Clients is Good for Carousel

Carousel partners with a wide range of technology partners so that we can recommend solutions that make the most sense for answering each of our clients’ particular technology needs. As part of our exploration of the SD-WAN marketplace, we selected products and offers most relevant to our customer base and arrived at Viptela as one […]

08.30.2018

Cloud computing

Cloud

Tales From IT: Our Migration to Office 365

Serving in the IT department of Carousel means we are Carousel’s #1 customer.  Because of this, we have the best talent and resources across the IT spectrum at our fingertips.  As an IT department, we naturally advocate for implementing technology to increase business agility, maximize our financial investments, and strengthen our IT security platform, so […]

07.10.2018

Partner

Partner Spotlight: Setting the Cybersecurity Bar Higher – Cisco 2018 Annual Cybersecurity Report

Earlier this year, we launched the Cisco 2018 Annual Cybersecurity Report, which offers security industry data, analysis and insights about attacker behavior over the past year. This report – now in its 11th year – provides a view into the techniques that adversaries use to elude defenses and evade detection, along with insights and recommendations designed […]

05.31.2018

Partner

Inside the Journey of a 911 Call

When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes. Sounds simple, right? It may not be. If you’re dialing 911 from an IP phone system, you need multiple systems to integrate and communicate to […]

05.03.2018

Partner

Cisco’s Cloud Security Strategy is Driving Innovation and Growth

It’s no surprise that organizations are increasingly investing in the cloud for its key capabilities—ease of use, scalability, and cost savings. When we asked 3600 security professionals why they host networks in the cloud, our Cisco 2018 Annual Cybersecurity Report revealed that 57 percent did so because of better data security; 48 percent because of […]

03.15.2018

UC&C

Contact Centers: Reaping the Benefits of New Communication Methods

If we could summarize today’s landscape of contact center communications in six words or less, it would be more devices, more channels, more collaboration. We naturally know that we need to meet customers on the channel of their choice at the time of their choosing, but it goes beyond that – the conversations have to […]

03.01.2018

Client Spotlight

Taking it to the Cloud: Moving an Aging Phone System

Mark Barham, Director of Information Technology, City of Williamsburg was faced with an aging phone system—one that was nearly three decades old. The current phone system worked, but the City was unable to find reliable replacement parts when they needed them and the systems lacked modern features and functionality to best serve the City. After […]

02.13.2018

Events

Full Speed Ahead at Avaya’s 2018 ENGAGE

Drawing more than 3,000 Avaya users, speakers and leadership, Avaya ENGAGE 2018 was held last week in the birthplace of jazz—beautiful New Orleans. The event is comprised of content and speakers from the Avaya user community to learn, network and engage with some of the most prolific minds in the Avaya space about hot topics […]

02.08.2018

Partner

Resilience Begins with Flexibility

With the pace of disruption and change going on in today’s digital marketplace—from the continued growth of cloud to the increasingly strategic importance of IT and the risks posed by security breaches—companies must be resilient if they want to stay competitive. The way to maintain resilience as collaboration needs evolve is by relying on technology […]

01.04.2018

Events

Tips for Attending Cisco Live!

It’s been dubbed “Geek Summer Camp”, and many make the annual pilgrimage to Las Vegas to attend Cisco Live (CLUS). Whether this is your first time or one of many, we’ve compiled this list of resources to keep handy as you make your way to an event that draws nearly 20,000 attendees. Transform your business […]

06.22.2017