UC&C
What comes to mind when you think of the ideal customer experience? I guarantee it differs from person-to-person, which is why a personalized customer experience is more important now than ever. In today’s ever-changing digital environment, the most successful companies have perfected the customer experience and understand that customer knowledge is the most important asset. […]
05.14.2019
Data Center
In today’s multi-cloud world, managing complexity seems to be a full-time job for many IT professionals. This is not surprising, since they are often asked to concurrently manage legacy infrastructure, public and private cloud environments, with multiple vendors, all while trying to adapt to a world where data and data centers are no longer centered. […]
05.02.2019
Partner
As the technology industry collectively turned the calendar over to 2019, the topic of enterprise collaboration tools seems to be garnering a major share of the spotlight. Here’s the first in a series of blog posts you’ll see from Carousel SMEs on this topic with the initial focus on Cisco. Cisco Webex Gets Major Overhaul […]
02.07.2019
Client Spotlight
Carousel partners with a wide range of technology partners so that we can recommend solutions that make the most sense for answering each of our clients’ particular technology needs. As part of our exploration of the SD-WAN marketplace, we selected products and offers most relevant to our customer base and arrived at Viptela as one […]
08.30.2018
Cloud
Serving in the IT department of Carousel means we are Carousel’s #1 customer. Because of this, we have the best talent and resources across the IT spectrum at our fingertips. As an IT department, we naturally advocate for implementing technology to increase business agility, maximize our financial investments, and strengthen our IT security platform, so […]
07.10.2018
Partner
Earlier this year, we launched the Cisco 2018 Annual Cybersecurity Report, which offers security industry data, analysis and insights about attacker behavior over the past year. This report – now in its 11th year – provides a view into the techniques that adversaries use to elude defenses and evade detection, along with insights and recommendations designed […]
05.31.2018
Partner
When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes. Sounds simple, right? It may not be. If you’re dialing 911 from an IP phone system, you need multiple systems to integrate and communicate to […]
05.03.2018
Partner
It’s no surprise that organizations are increasingly investing in the cloud for its key capabilities—ease of use, scalability, and cost savings. When we asked 3600 security professionals why they host networks in the cloud, our Cisco 2018 Annual Cybersecurity Report revealed that 57 percent did so because of better data security; 48 percent because of […]
03.15.2018
UC&C
If we could summarize today’s landscape of contact center communications in six words or less, it would be more devices, more channels, more collaboration. We naturally know that we need to meet customers on the channel of their choice at the time of their choosing, but it goes beyond that – the conversations have to […]
03.01.2018
Client Spotlight
Mark Barham, Director of Information Technology, City of Williamsburg was faced with an aging phone system—one that was nearly three decades old. The current phone system worked, but the City was unable to find reliable replacement parts when they needed them and the systems lacked modern features and functionality to best serve the City. After […]
02.13.2018