UC&C

Training Considerations When Adding New Technology

One of the biggest technology challenges companies face when implementing and deploying new tools is adoption. Ensure employees are properly trained and are consistently reinforced to use the technology so your company can truly maximize the results of its new collaboration tool. Tony McQueen, Senior Director of Collaboration, weighs in on a TechDecisions article about […]

06.21.2019

UC&C

Four Essentials for Winning with Customer Experience

What comes to mind when you think of the ideal customer experience? I guarantee it differs from person-to-person, which is why a personalized customer experience is more important now than ever. In today’s ever-changing digital environment, the most successful companies have perfected the customer experience and understand that customer knowledge is the most important asset. […]

05.14.2019

Thought Leadership

Life and Leadership Lessons from The CISO: Soft Skills Matter

In the professional workforce in general, and particularly in the fields of IT and technology services, you hear a great deal about the importance of developing “soft skills” as a means of increasing one’s organizational value and accelerating career advancement. What exactly are “soft skills”?  Many a definition exists but I think the simplest and […]

04.16.2019

Thought Leadership

Carousel Hosts Local Girl Scout Troop for Security Training

Earlier this week, Carousel’s Chief Information Security Officer Jason Albuquerque hosted a very special group of young ladies in our Exeter, RI headquarters to discuss topics near and dear to his heart: cybersecurity and how to use technology to improve our lives. Fourteen members of the local Girl Scout Troop 478 (Daisies ages 5-7) representing Warwick, West […]

02.22.2019

Thought Leadership

Balancing the Needs of the Business with IT Concerns

Many CIOs today feel powerless when it comes to expenditures on IT that come from sources outside of their departmental IT budget. If the sales team decides it wants to invest in training tools to improve reps onboarding and overall effectiveness, or if finance develops a forecasting application on its own, and there’s enough in […]

12.06.2018

Thought Leadership

Innovate or Die: How the Right IT Services Partner Can Help Your Business Thrive

As an increasing number of enterprises embrace a cloud-based model, CIO and IT teams are grappling with problems of a different sort: how to manage services instead of equipment in a dynamic user environment. At the same time, software companies themselves are transitioning from the traditional license and maintenance model to one based on subscriptions. […]

11.28.2018

Close-up of business meeting.

Thought Leadership

3 Ways IT Leaders Can Drive Business Transformation

We are witnessing a significant evolution in IT as the department transforms from being a siloed entity to one that deploys technology in every function within every business. Much of this change is due to the influx of collaboration tools, Everything as a Service (XaaS), and hybrid technologies that are shifting the priorities of IT […]

10.18.2018

Client Spotlight

Surviving the IT Talent Deficit: Build a Bridge to Success

It’s long been documented that attracting, retaining, and nourishing IT talent is the biggest barrier to a CIO’s success. In fact, according to Gartner’s 2017 CIO report, CIOs across the board identify lack of skills and other human resources as their No. 1 barrier to success. The IT talent deficit is among the most pressing […]

05.22.2018

Thought Leadership

Business Resilience: Thriving During Market Disruption

Being resilient, particularly in a time of disruption, is a relentless, often fanatical pursuit to be at the forefront of your industry. “Resilience is the ability to recover well from setbacks, adapt well to change, and keep going in the face of adversity.” – Harvard Business Review In the context of IT, resilience is often […]

02.20.2018

Carrier Services

4 Tech Predictions for 2018

With 2018 just around the corner, Carousel experts have been ruminating about what’s in store for 2018. Here are what some of our top minds said about what IT leaders should expect in the next 12 months. Darryl Senese, VP, Carrier Services SD-WAN. It’s really a game changer, allowing IT leaders to do different things […]

12.19.2017