Thought Leadership

Have your cake and pie and eat it too: Why a new technology needn’t be an all or nothing approach.

Enterprises today have an abundance of technologies at their fingertips. Platform proliferation gives companies access to more features and functionalities than ever before, but it’s also changing how some organizations deploy new technologies—and not always for the better. Because the barrier to entry is shrinking, businesses increasingly put more emphasis on acquiring solutions and not […]

11.26.2019

Thought Leadership

How Digital Transformation Transformed IT

In the past few years, and with the focus on digital and business transformation, IT has evolved from a support function and enabler of business demand to enabling overall business success and transformation. IT leaders are now pushing teams in a way where it has less to do with IT infrastructure and more around business […]

11.19.2019

Thought Leadership

Fact or Fiction? Effective Meetings with One Touch

Conventional wisdom says that people need technology. They need it to communicate, to be productive, and to be efficient. But in truth, the relationship goes both ways and technology needs people. A technology may be great at its core, but if people don’t use it then it will wither. Its full value will never be […]

11.14.2019

Partner

It’s time to modernize your business communications

Long the backbone of nearly every enterprise’s communication infrastructure, the traditional phone system just isn’t keeping up like it used to. The marketplace is changing, and companies need greater flexibility to respond—something on-premises, hardware-based solutions are challenged to do. Because the new paradigm represents such a significant change for businesses, we created an eBook  that […]

10.17.2019

UC&C

Training Considerations When Adding New Technology

One of the biggest technology challenges companies face when implementing and deploying new tools is adoption. Ensure employees are properly trained and are consistently reinforced to use the technology so your company can truly maximize the results of its new collaboration tool. Tony McQueen, Senior Director of Collaboration, weighs in on a TechDecisions article about […]

10.07.2019

Networking

Wi-Fi 6 or 5G? Enterprise Organizations Will Benefit from Both

5G, the fifth generation of wireless networks that will enable a wide range of new applications, from virtual reality to autonomous vehicles, has received is fair share of attention and hype. However, another technology will be arriving much more quickly to help fill the gap for enterprise organizations between 5G’s promise and its realistic timeline: […]

08.19.2019

Thought Leadership

How Executive Briefing Centers Can Benefit Technology Managers

This post originally appeared on MyTechDecisions.com. To learn more or to schedule a visit to a conveniently located Carousel Executive Briefing Center, click here. My TechDecisions recently visited Carousel Industries, an IT services consulting, management, and integration firm headquartered in Exeter, R.I. This building is unique in that it houses one of the company’s two […]

07.11.2019

UC&C

Four Essentials for Winning with Customer Experience

What comes to mind when you think of the ideal customer experience? I guarantee it differs from person-to-person, which is why a personalized customer experience is more important now than ever. In today’s ever-changing digital environment, the most successful companies have perfected the customer experience and understand that customer knowledge is the most important asset. […]

05.14.2019

Thought Leadership

Life and Leadership Lessons from The CISO: Soft Skills Matter

In the professional workforce in general, and particularly in the fields of IT and technology services, you hear a great deal about the importance of developing “soft skills” as a means of increasing one’s organizational value and accelerating career advancement. What exactly are “soft skills”?  Many a definition exists but I think the simplest and […]

04.16.2019

Thought Leadership

Carousel Hosts Local Girl Scout Troop for Security Training

Earlier this week, Carousel’s Chief Information Security Officer Jason Albuquerque hosted a very special group of young ladies in our Exeter, RI headquarters to discuss topics near and dear to his heart: cybersecurity and how to use technology to improve our lives. Fourteen members of the local Girl Scout Troop 478 (Daisies ages 5-7) representing Warwick, West […]

02.22.2019