Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.
Virtualization & Automation

UC&C

The Case for Automation: Alleviating MAC Attacks in Large Enterprises

A few decades ago, the most powerful tool in PBX administration was the punch-down tool. Most moves, adds, or changes (MACs) required a technician to move wires and re-punch them with a punch-down tool. Today, software does all this. Instead of punching wires, administrators punch keys on a keyboard. While some IT administration processes have […]

09.13.2019

Cloud

Northern Vermont University Creates Dynamic Online Learning Environment with Carousel and Cisco

Universities around the world are looking to provide their uber-connected student bodies the best learning opportunities possible. Northern Vermont University is no different, but faced an additional challenge: Connecting two distinct physical campuses 40 miles apart to create new learning opportunities for students, professors and researchers that go beyond traditional online learning environments. Northern Vermont […]

08.25.2019

UC&C

Omni-Digital Customer Engagement: The New Standard of Customer Service

The old saying that “ You can’t be everything to everybody ”—is a lie. Or at least it is when it comes to contact centers. Long gone are the days when a customers only choice was to wait on hold until the inevitable heat death of the universe. Today, customers expect to communicate using the […]

08.07.2019

UC&C

Ease of Use, Analytics Top Wish List for Video Conferencing Solutions

Breakthroughs in technology and the changing face of the global workforce have combined to create the perfect storm for video conferencing in the workplace. Organizations—driven by end user demands from a remote or disparate workforce, an increased need for team collaboration, and a desire for a more personal virtualized experience—are adopting video conferencing solutions at […]

08.02.2019

UC&C

Four Essentials for Winning with Customer Experience

What comes to mind when you think of the ideal customer experience? I guarantee it differs from person-to-person, which is why a personalized customer experience is more important now than ever. In today’s ever-changing digital environment, the most successful companies have perfected the customer experience and understand that customer knowledge is the most important asset. […]

05.14.2019

UC&C

A People-Based Approach to Driving User Adoption of UCaaS

Today’s workplace is the most dynamic it has ever been. With Millennials now the making up the highest percentage of the workforce, they’re put a high value on work-life balance, according to a recent survey, and are willing to change employers frequently to achieve it. Part of that is a change in both culture and […]

04.23.2019

UC&C

Change Management Drives the Successful Adoption of UCaaS

Today’s workforce is different from that of 10 years ago, or even five, for that matter. As Millennials gradually become a larger percentage of the workforce, they bring with them new ideals of what work-life balance and loyalty to their employer means. In a recent survey, only 16% of Millennial respondents surveyed saw themselves as […]

04.09.2019

Client Spotlight

Client Success in Action: Carousel Helps Town of Babylon Migrate to Cloud

Another state and local government organization has turned to Carousel to help it modernize its aging communications system in the name of improved capability, reliability, ease of use, and lower costs. The town of Babylon, NY (Long Island) has partnered with Carousel to replace its 15-year-old legacy, copper-based phone system to a fiber-optic, cloud-based system […]

04.02.2019

Partner

2019 Tech Trends–Enterprise Collaboration Heats Up

As the technology industry collectively turned the calendar over to 2019, the topic of enterprise collaboration tools seems to be garnering a major share of the spotlight. Here’s the first in a series of blog posts you’ll see from Carousel SMEs on this topic with the initial focus on Cisco. Cisco Webex Gets Major Overhaul […]

02.07.2019

Announcements

Carousel Named One of Top 50 Systems Integrators of 2018 by Systems Contractor News

Carousel is honored to have once again been selected as one of an exclusive group identified as the Top 50 Integrators of 2018 by Systems Contractor News (SCN). The company was ranked #16 on this year’s list. For the past decade, SCN has—each December—compiled a list of the AV industry’s top integrators. The Top 50 […]

12.06.2018