UC&C

Are You Ready to Migrate to UC? Five Questions You Should Ask

Unified communications (UC) is revolutionizing the way organizations collaborate. That is, when it’s done right. Because of the increased productivity and efficiency it brings to enterprises, the UC market is expanding rapidly; a recent report from Allied Market Research predicts the market will reach $74.2 billion by 2023, growing at a CAGR of 12.6% from […]

02.15.2018

Client Spotlight

Taking it to the Cloud: Moving an Aging Phone System

Mark Barham, Director of Information Technology, City of Williamsburg was faced with an aging phone system—one that was nearly three decades old. The current phone system worked, but the City was unable to find reliable replacement parts when they needed them and the systems lacked modern features and functionality to best serve the City. After […]

02.13.2018

Buildings in the city of London

Cloud

The Value of the Connected Cloud

Heading to Avaya ENGAGE end of this month? Join Ed Wadbrook on Tuesday, January 30 and learn more about driving digital transformation in public clouds. Click here to see full session details. The digital transformation isn’t coming—it’s already here. As enterprises work to make the most of this evolution, their priorities are often centered on […]

01.16.2018

Partner

Resilience Begins with Flexibility

With the pace of disruption and change going on in today’s digital marketplace—from the continued growth of cloud to the increasingly strategic importance of IT and the risks posed by security breaches—companies must be resilient if they want to stay competitive. The way to maintain resilience as collaboration needs evolve is by relying on technology […]

01.04.2018

Carrier Services

4 Tech Predictions for 2018

With 2018 just around the corner, Carousel experts have been ruminating about what’s in store for 2018. Here are what some of our top minds said about what IT leaders should expect in the next 12 months. Darryl Senese, VP, Carrier Services SD-WAN. It’s really a game changer, allowing IT leaders to do different things […]

12.19.2017

Contact Center

UC&C

Revamping the Contact Center to Enhance the Customer Experience

Last month, we recognized Customer Service Week to celebrate all who work tirelessly in customer service departments, gracefully and enthusiastically managing customer experiences. There are many things leaders can do to enhance the work environment for agents, while also improving the contact center and customer experience. As we look ahead to 2018, I put together […]

11.14.2017

Announcements

Announcement: Rebuild Texas Telethon

Carousel is pleased to be part of a community of organizations that lend their resources, time, and people to support humanitarian efforts around the globe. On Friday, September 22, our Avaya cloud-based UC platform, will be used to support a telethon hosted by TEGNA affiliate stations in Texas as part of Harvey Can’t Mess With […]

09.22.2017

Carrier Services

What’s Next? Leaders Cite Top IT Priorities for 2H 2017

Today’s IT leaders are tasked with everything from daily run tasks like patching to more strategic business initiatives like migrating data to the cloud. But how successful do they feel they are in propelling their organizations toward transformation? Carousel surveyed more than 300 New England-based IT leaders across several verticals to find out the top […]

06.08.2017

UC&C

When was the last time you gave a great customer experience?

No matter what sector we occupy in the technology industry we all have customers, and customer experience is a massive competitive differentiator in this era of information, accessibility and swiftly changing consumer preferences. It was under this pretext that inContact undertook a recent benchmark study on customer experience, and in this blog entry we’re going […]

05.25.2017

Photo of a smiling businessman texting on his mobile phone at train station

Partner

Enabling the Modern Workforce

Common problems of today’s workforce and IT teams allude to dreams of having all communications on a single platform while meeting budget and avoiding the logistical nightmare of tracking who is using what for which purpose. Unbreaking News: The Workplace has Changed One factor influencing the rise of a new communications paradigm: five generations will […]

05.11.2017