Power of 3
Power of 3 is a quick snapshot of tech knowledge delivered in three bullets that can be read in three minutes or less. Gartner predicts the UC market will grow to $42.4 billion by 2019, showing the plethora of options when it comes to platforms and the networks that support them. The cloud has made […]
04.05.2018
UC&C
If we could summarize today’s landscape of contact center communications in six words or less, it would be more devices, more channels, more collaboration. We naturally know that we need to meet customers on the channel of their choice at the time of their choosing, but it goes beyond that – the conversations have to […]
03.01.2018
UC&C
Unified communications (UC) is revolutionizing the way organizations collaborate. That is, when it’s done right. Because of the increased productivity and efficiency it brings to enterprises, the UC market is expanding rapidly; a recent report from Allied Market Research predicts the market will reach $74.2 billion by 2023, growing at a CAGR of 12.6% from […]
02.15.2018
Client Spotlight
Mark Barham, Director of Information Technology, City of Williamsburg was faced with an aging phone system—one that was nearly three decades old. The current phone system worked, but the City was unable to find reliable replacement parts when they needed them and the systems lacked modern features and functionality to best serve the City. After […]
02.13.2018
Cloud
Heading to Avaya ENGAGE end of this month? Join Ed Wadbrook on Tuesday, January 30 and learn more about driving digital transformation in public clouds. Click here to see full session details. The digital transformation isn’t coming—it’s already here. As enterprises work to make the most of this evolution, their priorities are often centered on […]
01.16.2018
Partner
With the pace of disruption and change going on in today’s digital marketplace—from the continued growth of cloud to the increasingly strategic importance of IT and the risks posed by security breaches—companies must be resilient if they want to stay competitive. The way to maintain resilience as collaboration needs evolve is by relying on technology […]
01.04.2018
Carrier Services
With 2018 just around the corner, Carousel experts have been ruminating about what’s in store for 2018. Here are what some of our top minds said about what IT leaders should expect in the next 12 months. Darryl Senese, VP, Carrier Services SD-WAN. It’s really a game changer, allowing IT leaders to do different things […]
12.19.2017
UC&C
Last month, we recognized Customer Service Week to celebrate all who work tirelessly in customer service departments, gracefully and enthusiastically managing customer experiences. There are many things leaders can do to enhance the work environment for agents, while also improving the contact center and customer experience. As we look ahead to 2018, I put together […]
11.14.2017
Announcements
Carousel is pleased to be part of a community of organizations that lend their resources, time, and people to support humanitarian efforts around the globe. On Friday, September 22, our Avaya cloud-based UC platform, will be used to support a telethon hosted by TEGNA affiliate stations in Texas as part of Harvey Can’t Mess With […]
09.22.2017
Carrier Services
Today’s IT leaders are tasked with everything from daily run tasks like patching to more strategic business initiatives like migrating data to the cloud. But how successful do they feel they are in propelling their organizations toward transformation? Carousel surveyed more than 300 New England-based IT leaders across several verticals to find out the top […]
06.08.2017