UC&C
No matter what sector we occupy in the technology industry we all have customers, and customer experience is a massive competitive differentiator in this era of information, accessibility and swiftly changing consumer preferences. It was under this pretext that inContact undertook a recent benchmark study on customer experience, and in this blog entry we’re going […]
05.25.2017
Partner
Common problems of today’s workforce and IT teams allude to dreams of having all communications on a single platform while meeting budget and avoiding the logistical nightmare of tracking who is using what for which purpose. Unbreaking News: The Workplace has Changed One factor influencing the rise of a new communications paradigm: five generations will […]
05.11.2017
UC&C
The IT industry is buzzing with phrases like “collaboration” and “Cisco Spark.” While innovation is brimming in the collaboration space, if you’re an IT leader looking to implement or advance your UC&C strategy, it can be difficult to see through common UC&C challenges like: An increasingly remote and mobile workforce, Pressure to offer around-the-clock connectivity […]
05.09.2017
UC&C
Dear IT Director, you did it. You secured the budget, you worked tirelessly to install the collaboration tools and now, crickets from employees. Collaboration itself isn’t new for staff—it’s the wide array of tools that enable businesses to collaborate more effectively, both internally and externally, that can make teams sheepish about diving in head first. […]
03.30.2017
UC&C
We’re in the business of creating tools and technology for collaboration. Everything we do is focused on making it easier for teams to work together and “get stuff done.” But putting the best tools in place isn’t going to create teamwork from thin air. If your organizational culture doesn’t actually reward people for working together, […]
03.16.2017
UC&C
This is part two in a two-part series. To read the first part, please click here. You secured the budget, you worked tirelessly to install the collaboration tools and now, crickets from employees. Collaboration itself isn’t new for staff; instead, it’s the wide array of tools that enable businesses to collaborate more effectively, both internally […]
02.14.2017
Cloud
“We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next 10. Don’t let yourself be lulled into inaction.” – Bill Gates As an IT leader, you most likely can recall a moment—or moments—in time in which you have lost influence. Perhaps it […]
02.08.2017
UC&C
This is part one in a two-part series. To read the second installment, please click here. Unified communications and collaboration (UC&C) solutions have been top-of-mind for IT and business leaders for years, as they look for ways to increase productivity and efficiency. And based on recent research, the UC&C market is showing no signs of […]
02.06.2017
UC&C
The widespread adoption of consumer video communication services such as Microsoft Skype, Google Hangouts, Facebook Messenger or Apple FaceTime has democratized video calling. Together with the development of WebRTC, it created the expectation that video chat can be easily added as an interaction channel for customer engagement and support. At Vidyo we learned with our […]
11.16.2016