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UC&C

When was the last time you gave a great customer experience?

No matter what sector we occupy in the technology industry we all have customers, and customer experience is a massive competitive differentiator in this era of information, accessibility and swiftly changing consumer preferences. It was under this pretext that inContact undertook a recent benchmark study on customer experience, and in this blog entry we’re going […]

05.25.2017

Internet Cyber Security

Managed Services

3 Ways to Leverage Managed Services for Security

Modern IT leaders are tasked with driving strategic business initiatives, leaving them conflicted in determining when and how to devote time to basic security hygiene (what we all call “run tasks”). And news of WannaCry ransomware—and its variations—is evidence that victims who exercised consistent, basic security procedures could recover more quickly than any of their […]

05.22.2017

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Thought Leadership

Resilience: The Art of Bending Without Breaking

It’s past midnight, the wind is howling and the storm is raging. I can’t sleep. With clutched covers pulled to my nose, I watch the gale build with intensity. With every flash of lightening, I count “one-Mississippi, two-Mississippi, …” until the deafening boom of thunder inevitably follows. That wind shakes our little home with every […]

04.27.2017

Client Spotlight

A Very IT School Vacation

Unlike some seeking R&R during school vacation week, I didn’t jet down to Florida to visit Mickey Mouse, binge watch Netflix, or tackle the ever-growing list of projects around the house. As district technology coordinator for South Amboy Public Schools, in South Amboy, NJ, I instead spent my break working with the fine folks at […]

04.26.2017

https://www.carouselindustries.com/event/alwayson-leadership-symposium/

Events

Three Reasons to Attend This Year’s AlwaysOn Leadership Symposium

Planning the AlwaysOn Leadership Symposium, one of the largest Carousel events, is nothing short of exhilarating. The day is jam-packed with inspiring and motivating keynote speakers talking about everything from personal perseverance to challenging the status quo. Our intimate roundtable and breakout sessions will dig into topics like developing your strengths, how to manage a […]

04.25.2017

Group of people meeting with technology.

Cloud

Power of 3: Moving to a UCaaS Model

Power of 3 is a quick snapshot of tech knowledge delivered in three bullets that can be read in three minutes or less. Gartner predicts the UC market will grow to $42.4 billion by 2019, showing the plethora of options when it comes to platforms and the networks that support them. The cloud has made […]

04.20.2017

Announcements

Carousel Agent Partner Program Debuts at Channel Partner Conference & Expo

At Channel Partners Conference & Expo last week, we launched our new partner program which allows solution providers to bundle and resell our portfolio of solutions and services. It is designed to be a single source for partners to fulfill their customer needs and, as partner program director, I am so excited to tell you […]

04.18.2017

Software developers working late.

IT Outsourcing

Outsourcing: Building Trust and Reaping the Benefits

As technology continues to evolve rapidly, an increasing number of organizations are finding that handling the entire IT stack internally has become a near impossibility. In many organizations, IT budgets are limited, meaning there may be just one or a handful or resources dedicated to keeping the lights on and simultaneously innovating. But even in […]

04.13.2017

Healthcare

Are You Underestimating the Healthcare Patient Experience? – Part 1

I remember a few years ago first hearing that hospitals and clinics were investing in bringing on board Chief Experience Officers (CXO) to focus solely on the patient experience. It was an incredible validator that the days of patients solely choosing providers for strong medical prowess were gone. Instead, today’s patients are searching for reputable […]

04.11.2017

Doctor sitting at table and working with tablet. Medical icons in hexagonals in front. Only hands seen. Concept of medical help.

Partner

In Good Hands: Lorien Health Systems

“We’re a nursing home company that doesn’t like nursing homes,” says Lou Grimmel, CEO of Lorien Health Systems. A pretty powerful statement for a CEO of one Maryland’s top healthcare systems comprised of nine nursing homes, five assisted living homes and a rehab facility. With a sterling reputation and nearly 40 years in business, Grimmel […]

04.06.2017