Featured Blog Post

How Digital Technologies Will Transform the Patient Experience

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UC&C

Four Essentials for Winning with Customer Experience

What comes to mind when you think of the ideal customer experience? I guarantee it differs from person-to-person, which is why a personalized customer experience is more important now than ever. In today’s ever-changing digital environment, the most successful companies have perfected the customer experience and understand that customer knowledge is the most important asset. […]

05.14.2019

Security

WATCH: Always On Virtual Series Spotlight: Securing an Insecure World

Not a day goes by without a phishing incident, a ransomware attack taking down a major corporate network, or a data breach compromising millions of customer records. And these are only the ones that are detected and reported by the media. We live in an “Assumption of Breach” world and as attack surfaces exponentially increase […]

05.08.2019

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Announcements

Latest Trends in AV Monitoring and Management

With tech managers increasingly under pressure to contribute to business outcomes, the need for meaningful information on how their AV deployments are performing is paramount. To address this, audiovisual systems monitoring and management technology has moved beyond signaling when systems are down, or when they’re about to fail. These days, systems analytics is getting more […]

03.21.2019

Security

Executive Fraud Email: Keep Your Sensitive Data (and Money) Safe From This Trendy Crime

According to the FBI, between December 2016 and May 2018 there was a 136% increase in identified global losses related to email scams such as executive fraud—when perpetrators impersonate high-ranking executives and demand sensitive information from company employees. These losses resulted in $12.5 billion in exposures between October 2013 and May 2018 (source). With this […]

03.11.2019

UC&C

Training Considerations When Adding New Technology

One of the biggest technology challenges companies face when implementing and deploying new tools is adoption. Ensure employees are properly trained and are consistently reinforced to use the technology so your company can truly maximize the results of its new collaboration tool. Tony McQueen, Senior Director of Collaboration, weighs in on a TechDecisions article about […]

03.05.2019

#CarouselCrew

#CarouselCrew: Meet Lauren Hill, Sales Operations Manager

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Lauren Hill, sales operations manager, with Carousel for more than five years. We sat down with Lauren to learn more […]

02.27.2019

Thought Leadership

Carousel Hosts Local Girl Scout Troop for Security Training

Earlier this week, Carousel’s Chief Information Security Officer Jason Albuquerque hosted a very special group of young ladies in our Exeter, RI headquarters to discuss topics near and dear to his heart: cybersecurity and how to use technology to improve our lives. Fourteen members of the local Girl Scout Troop 478 (Daisies ages 5-7) representing Warwick, West […]

02.22.2019

Partner

2019 Tech Trends–Enterprise Collaboration Heats Up

As the technology industry collectively turned the calendar over to 2019, the topic of enterprise collaboration tools seems to be garnering a major share of the spotlight. Here’s the first in a series of blog posts you’ll see from Carousel SMEs on this topic with the initial focus on Cisco. Cisco Webex Gets Major Overhaul […]

02.07.2019

Events

Avaya ENGAGE Attendees Warmly Welcomed to The Carousel Experience

Drawing more than 3,000 Avaya users, speakers, and technologists, Avaya Engage 2019 was held in the fun, funky city of Austin. The event is comprised of content and speakers from the Avaya user community to learn, network, and engage with some of the most prolific minds in the Avaya space about hot topics like artificial intelligence, […]

02.04.2019

Announcements

Inaugural Always On Virtual Series Event Will Focus on AI and Machine Learning

Artificial Intelligence (AI) scares people. Hollywood has done a respectable job of bringing to the forefront, the dangers inherent, in AI. But everything a machine does, ultimately, is designed and programmed by a human. For us, the enterprise community, AI and ML is both a threat and an opportunity. Long-time Carousel clients and partners have […]

01.31.2019