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Contact Center

UC&C

Revamping the Contact Center to Enhance the Customer Experience

Last month, we recognized Customer Service Week to celebrate all who work tirelessly in customer service departments, gracefully and enthusiastically managing customer experiences. There are many things leaders can do to enhance the work environment for agents, while also improving the contact center and customer experience. As we look ahead to 2018, I put together […]

11.14.2017

Announcements

Our Deepest Gratitude to All Veterans

  On Veteran’s Day, we take a moment to reflect on the sacrifices all service men and women have made in the defense of freedom. On this special day, we honor and give thanks to all those who have selflessly served our country. To all veterans, including our own Carousel Heroes, we sincerely thank you […]

11.10.2017

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Managed Services

Moving Your IT Talent into the Future

To read other blog posts by Carousel Managed Services leaders, click here. How does your IT team deliver services today? You wouldn’t be alone if you said your employees are occupied with the chore equivalent of IT work—they’re focused on run tasks or other activities that are crucial to maintaining workforce productivity and network availability, […]

10.17.2017

#CarouselCrew

#CarouselCrew: Meet Ed Wadbrook, VP, Cloud Solutions Enablement

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet NC-based (RI-bred!) Ed Wadbrook, VP, Cloud Solutions Enablement. I chatted with Ed about his top life highlights and he shared […]

10.12.2017

High Speed Train in Tokyo

Carrier Services

The Value of Working with a Telecom Agent

There are many reasons organizations don’t partner with an agent for their technology services. Some aren’t sure how the relationship works. Others assume the service costs are higher than buying direct from a carrier. Some companies are simply reluctant to deviate from the status quo. No matter the logic, the lack of outside support means […]

10.11.2017

Networking

Innovating During a Time of Need: How Technology Assists Those Impacted by Major Storms

As major hurricanes—Harvey, Irma, Jose, Maria—swept across the south, devastating residents and affecting communities around the nation, experts in IT and education reimagined an app to help homeowners back on their feet called Hope4Homes. The original concept of an AVR-based trade school was created by Jack Werner, a master home inspector for the National Association […]

10.06.2017

#CarouselCrew

#CarouselCrew: Meet Rob Acerra, National Account Manager

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet New Jersey-based Rob Acerra, National Account Manager. We sat down with him to get the scoop on his favorite technology […]

10.05.2017

Security

Four Steps to Staying Secure

On Thursday, October 19, Carousel will be hosting its third annual AlwaysOn Technology Symposium (AOTS), a one-day event that helps IT leaders better educate and teach their business about existing and imminent trends so the business can hear about them from IT first. Throughout the event, speakers dive deep into mega trends that are impacting […]

10.03.2017

#CarouselCrew

#CarouselCrew: Meet Marianne Kelly

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet NYC-based Marianne Kelly, Sr. Dir., Avaya UC Collaboration, who has been with Carousel for 14 years. With a common last […]

09.28.2017

Managed Services

Consumption Model Trends Drive Managed Services

One of the things our clients ask us all the time is, “What do you see out in the marketplace in terms of what’s driving IT spending, especially around managed services?” And one of the obvious things is that lines of business are very important in terms of how technology dollars are distributed. It’s not […]

09.26.2017