Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.
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AI

Contact Center

AI Enriches CX and Contact Center Operations

Here’s a fun fact: by 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation to guide them to resolution (Nemertes Research). Are you ready for this shift to digital interactions? It’s clear your customers are ready and willing to use digital self-service options. Here’s another fun fact: more than 60% of […]

11.20.2020

UC&C

Unified Communications as a Service: How UCaaS is Driving the Modern Workforce

The global COVID-19 pandemic fundamentally altered the way many of us around the world work, learn, and communicate with each other. Pre-pandemic, working from home was considered by many to be a perk, not the norm. Then widespread stay-at-home orders forced offices, schools, restaurants, malls, and gathering places to close their doors, accelerating the adoption […]

11.11.2020

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Cloud

Cloud playing a central role in keeping business going

What are some opportunities you see on the horizon with cloud? I’m shocked there’s still a huge number of enterprises that haven’t yet made the move to UC and contact center as a service via the cloud. There’s tremendous opportunity there to transition to something more capable as part of their digital transformation journey, especially […]

09.28.2020

A monitor on a desk with a video conference

Education

How school technology infrastructure can unlock a new level in virtual learning

When schools around the world went into lock down earlier this year, the individuals responsible for servicing their on-campus technology infrastructure faced a monumental challenge, with absolutely no notice: virtualizing learning environments and classrooms to maintain education and enable students to continue their development from home. The challenges have likely been the biggest faced by […]

Someone wearing a mask works from their desk

UC&C

Returning to Work: Balancing Collaboration and Safety

With the pandemic disrupting workforces and office spaces across the globe, enterprises everywhere are rethinking their approach to how — and where — people work. While many organizations report their employees’ productivity levels have been the same or higher while working remotely, it’s doubtful all companies will follow the example of Twitter and keep their […]

09.21.2020

contact center worker

UC&C

HOW COVID-19 IS REDEFINING THE CONTACT CENTER

For the majority of the year 2020, organizations have lost their ability to deliver in-person service to their customers. Meanwhile, customers endured increasingly complex scenarios requiring a high level of customer service. In case it was ever in question, this has been the year that call centers proved to be critical for doing business. Since […]

09.18.2020

Announcements

Marketing’s Pandemic Pivot

When midnight strikes on December 31, this typically early-to-bed gal will happily toast the end of a year that will forever bear the stain of a global pandemic. With massive socio-economic upheaval, a public health crisis, and a peculiar ‘dementia Americana,’ those of us who market into healthcare were hit with how to best serve […]

Networking

Steps to a seamless SD-WAN migration

As more companies transition from MPLS to SD-WAN, the migration process has become less uncertain and significantly more streamlined than in the technology’s early days. A 2019 study conducted by IDC revealed that 39% of enterprises already have invested in SD-WAN solutions  and by 2021 the number of organizations deploying this technology will reach 94 percent. As […]

08.24.2020

Networking

5 benefits of moving from MPLS to SD-WAN

Are you considering a move from MPLS to SD-WAN? Many companies have seen in making the switch, with SD-WAN services delivering a host of capabilities that are increasingly important for businesses moving through their digital transformation journeys. Whether you want to enhance application performance, reduce the time to add new sites, or give your organization […]

08.04.2020

Security

Ripple20 leans on old vulnerabilities, shows need for new IoT security strategies

The Internet of Things (IoT) is no longer just big, it’s gargantuan. It’s sprouting new arms and legs every day, and that enormous quantity of IoT devices is creating some worrying risks for businesses. With so many devices proliferating across the world, any vulnerability’s impacts have the potential to be far greater – far more […]

07.28.2020