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Cloud

Will Subscriptions Free Us From Software Licensing Hell? No, But There Is Hope

This article originally appeared on Channel Partners Online. There are a lot of reasons that, by 2020, more than 80 percent of software vendors will change their business models from traditional license and maintenance to subscription, according to Gartner. For ISVs, usage-based subscription models provide flexible options for software monetization, such as pay-as-you-go and concurrent […]

04.17.2018

Cloud

Your Boss Wants to Move Your Phone System to the Cloud—Now What?

The 2018 cloud market is expected to see a significant shift, with larger enterprises moving their unified communications (UC) and contact center (CC) services to various cloud models.  Your manager may have latched onto this growing trend and asked you to set the ball in motion. Before jumping in with both feet, it’s important to […]

04.12.2018

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Carrier Services

Top 5 Reasons to Use a Carrier Services Agent

Dealing with telecom carriers has long been a challenge for business and IT leaders. Ensuring the company’s telecom environment supports larger IT goals and investments takes time and expertise—two areas in which many companies find they are often lacking. An experienced independent carrier services agent can assist all the things on the telecom front that […]

03.06.2018

UC&C

Contact Centers: Reaping the Benefits of New Communication Methods

If we could summarize today’s landscape of contact center communications in six words or less, it would be more devices, more channels, more collaboration. We naturally know that we need to meet customers on the channel of their choice at the time of their choosing, but it goes beyond that – the conversations have to […]

03.01.2018

Cloud

Does Your Disaster Recovery Belong in the Cloud?

Planning around disaster recovery (DR) has come a long way. With increasing reliance on cloud services for their day-to-day operations, more businesses are finding these same technologies can help them create better DR plans, too. Traditional strategies—typically built around hardware installed at a remote location—may no longer be the best approach. And as more companies […]

02.27.2018

#CarouselCrew

#CarouselCrew: Meet Jason Albuquerque, Chief Information Security Officer

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Rhode Island-based Jason Albuquerque, Chief Information Security Officer, and #CarouselCrew member for more than five years. Jason proudly serves as […]

02.22.2018

Thought Leadership

Business Resilience: Thriving During Market Disruption

Being resilient, particularly in a time of disruption, is a relentless, often fanatical pursuit to be at the forefront of your industry. “Resilience is the ability to recover well from setbacks, adapt well to change, and keep going in the face of adversity.” – Harvard Business Review In the context of IT, resilience is often […]

02.20.2018

UC&C

Are You Ready to Migrate to UC? Five Questions You Should Ask

Unified communications (UC) is revolutionizing the way organizations collaborate. That is, when it’s done right. Because of the increased productivity and efficiency it brings to enterprises, the UC market is expanding rapidly; a recent report from Allied Market Research predicts the market will reach $74.2 billion by 2023, growing at a CAGR of 12.6% from […]

02.15.2018

Client Spotlight

Taking it to the Cloud: Moving an Aging Phone System

Mark Barham, Director of Information Technology, City of Williamsburg was faced with an aging phone system—one that was nearly three decades old. The current phone system worked, but the City was unable to find reliable replacement parts when they needed them and the systems lacked modern features and functionality to best serve the City. After […]

02.13.2018

Events

Full Speed Ahead at Avaya’s 2018 ENGAGE

Drawing more than 3,000 Avaya users, speakers and leadership, Avaya ENGAGE 2018 was held last week in the birthplace of jazz—beautiful New Orleans. The event is comprised of content and speakers from the Avaya user community to learn, network and engage with some of the most prolific minds in the Avaya space about hot topics […]

02.08.2018