Announcements
Our teams across the country have been supporting their communities in innovative ways. From volunteer events to charity golf tournaments — we have a roundup of how NWN Carousel employees are making an impact. Our expectations have significantly changed. COVID-19 compelled many of us to reconsider what’s important in our lives. This has led to […]
10.19.2021
Announcements
NWN Carousel is thrilled to be among the top 30 small-to-mid-sized companies in the country to be recognized by Comparably for 2021 Work-Life Balance! The awards are selected based on employee opinion in nearly 20 core culture categories. We ranked #28 on this year’s list. At NWN Carousel, we pride ourselves as being a culture that […]
10.13.2021
#CarouselCrew
Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This month, meet MA-based Suzanne Heikkila (or Suzy, as most call her), senior service delivery manager for the past three years. Suzy told […]
11.27.2017
Security
The holiday season is in full swing, which means online shopping deals (especially on Cyber Monday) are here to entice you. E-commerce businesses have geared up to rake in the dough with more people than ever turning to the web and mobile apps to do their holiday shopping. While patrons and businesses are grateful for […]
Thought Leadership
Click here to view pictures from the event. On November 10 and 11, we were pleased to sponsor the National Intercollegiate Sales Competition (NISC) at Bryant University in Smithfield, RI. The NISC is a sales competition in which students compete for cash prizes in a tournament-style format. The two-day event provides personalized coaching to enhance […]
11.24.2017
Announcements
As we prepare for Thanksgiving and the holiday season, we pause to reflect on the many blessings we enjoy. Given the nature of our industry and the demand for 24/7/365 connections and support, we often get caught up in the whirlwind of everyday life. There are moments throughout the year that remind us to reflect and […]
11.22.2017
UC&C
Last month, we recognized Customer Service Week to celebrate all who work tirelessly in customer service departments, gracefully and enthusiastically managing customer experiences. There are many things leaders can do to enhance the work environment for agents, while also improving the contact center and customer experience. As we look ahead to 2018, I put together […]
11.14.2017
Announcements
On Veteran’s Day, we take a moment to reflect on the sacrifices all service men and women have made in the defense of freedom. On this special day, we honor and give thanks to all those who have selflessly served our country. To all veterans, including our own Carousel Heroes, we sincerely thank you […]
11.10.2017
Security
As National Cyber Security Awareness Month (NCSAM) 2017 came to a close in October, we at Carousel continue to work diligently on raising awareness about the importance of building Cyber Resilience—at all levels our organizations, all year long. As a National Cyber Security Alliance designated partner and champion, we are dedicated to promoting a safer, more […]
11.09.2017
Managed Services
One of the best parts of my job is meeting with IT leaders—from the CEO of a Fortune 500 to the CIO at a small company—and discussing how they drive innovation into the business. Though their end goals may vary, I’ve found the best run IT organizations have a healthy relationship with some form of […]
11.07.2017