Featured Blog Post

Why IT Transformation Should Be Your Mission

Read More
Contact Center

UC&C

Revamping the Contact Center to Enhance the Customer Experience

Last month, we recognized Customer Service Week to celebrate all who work tirelessly in customer service departments, gracefully and enthusiastically managing customer experiences. There are many things leaders can do to enhance the work environment for agents, while also improving the contact center and customer experience. As we look ahead to 2018, I put together […]

11.14.2017

Announcements

Our Deepest Gratitude to All Veterans

  On Veteran’s Day, we take a moment to reflect on the sacrifices all service men and women have made in the defense of freedom. On this special day, we honor and give thanks to all those who have selflessly served our country. To all veterans, including our own Carousel Heroes, we sincerely thank you […]

11.10.2017

Get Carousel Blog updates delivered to your inbox.

Join 10 other subscribers

Announcements

Announcement: Rebuild Texas Telethon

Carousel is pleased to be part of a community of organizations that lend their resources, time, and people to support humanitarian efforts around the globe. On Friday, September 22, our Avaya cloud-based UC platform, will be used to support a telethon hosted by TEGNA affiliate stations in Texas as part of Harvey Can’t Mess With […]

09.22.2017

#CarouselCrew

#CarouselCrew: Meet John Drolet, Sr. Dir., Cloud Business Unit Overlay, Microsoft and RingCentral

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet RI-based John Drolet, Senior Director, Cloud Business Unit Overlay, Microsoft and RingCentral for nearly two and a half years. We […]

09.21.2017

IT-as-a-Service

3 Reasons to Pay Monthly For Technology

Power of 3 is a quick snapshot of tech knowledge delivered in three bullets allowing for consumption in three minutes or less. The technology budget in many businesses is a sore subject. Technology can be expensive, it changes all the time, and it isn’t always easy to maintain. More and more CFOs and controllers are […]

09.19.2017

#CarouselCrew

#CarouselCrew: Meet Mitch Sliwa, The Web Guy

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Mitch Sliwa, Carousel’s very own “web guy” for nearly a year and a half. We sat down with him to […]

09.14.2017

Cloud computing

Cloud

Tales From IT: Our Migration to Office 365

Serving in the IT department of Carousel means we are Carousel’s #1 customer.  Because of this, we have the best talent and resources across the IT spectrum at our fingertips.  As an IT department, we naturally advocate for implementing technology to increase business agility, maximize our financial investments, and strengthen our IT security platform, so […]

09.13.2017

#CarouselCrew

#CarouselCrew: Meet Viken Jawharjian

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Viken “Vik” Jawharjian, director of managed services for eight years. We sat down with him to learn about his top […]

09.07.2017

Buildings in the city of London

Cloud

The Role of Finance in Consuming Technology

For as long as I’ve been with Carousel, one of our main value propositions has been to offer clients options in the way they consume their technology investments. We’re always looking for a way help to them consume technology that meets their budget and cash flow needs. There are three aspects that you really look […]

09.06.2017

#CarouselCrew

#CarouselCrew: Meet Kirsten Weschler-DeSousa, Executive Assistant

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Kirsten Weschler-DeSousa, executive assistant for a year and a half. We sat down with her to learn about her favorite […]

08.31.2017