Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.
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AI

Contact Center

AI Enriches CX and Contact Center Operations

Here’s a fun fact: by 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation to guide them to resolution (Nemertes Research). Are you ready for this shift to digital interactions? It’s clear your customers are ready and willing to use digital self-service options. Here’s another fun fact: more than 60% of […]

11.20.2020

UC&C

Unified Communications as a Service: How UCaaS is Driving the Modern Workforce

The global COVID-19 pandemic fundamentally altered the way many of us around the world work, learn, and communicate with each other. Pre-pandemic, working from home was considered by many to be a perk, not the norm. Then widespread stay-at-home orders forced offices, schools, restaurants, malls, and gathering places to close their doors, accelerating the adoption […]

11.11.2020

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Announcements

What is the Future of Unified Communications in the 2020s?

The Unified Communications as a service sector has evolved rapidly in recent years. UCaaS has taken the business world by storm, and there’s no sign yet of a let-up in momentum with the shift to managing remote teams. Transparency Market Research predicts the UC market will be worth $79.3 billion by 2024. It’s fair to assume […]

07.01.2020

Security

Cisco’s SecureX is almost here and it’s a security game changer

Do you have an assortment of security tools protecting your data, networks, endpoints, and other assets? Most companies do. No single platform is best-of-breed at everything and a well-rounded approach to security usually involves several different technologies working together. While effective on paper, the problem with this strategy is that IT teams find themselves hopping […]

06.16.2020

UC&C

What Does a Contact Center Emergency Response Plan Look Like During a Pandemic?

Originally published on the NICE inContact Blog. When I dial 211, an automated call message picks up and directs me to a kind voice of a contact center agent on the other line that greets me with “how can I help you today?” Like so many, I am looking for clear instructions on what to […]

05.19.2020

Cloud

Why Managed Cloud Hosting Is the Future

Keeping up with the demands of an evolving business environment has never been more challenging. With a need to be as nimble and responsive as possible, enterprises are increasingly turning to managed cloud hosting to enhance their technological capabilities and enable their internal teams to focus on the strategic issues that will drive their business […]

05.14.2020

Cloud

Cloud Academy: What is a Hybrid Cloud?

If your business is charting a course to the cloud – or if you’ve already deployed a limited cloud solution but want to expand your usage and capabilities over time – you may be wondering about the choices available. What is hybrid cloud? Is it a good fit for my company’s needs? What can hybrid […]

05.11.2020

Security

How Secure Is My Data In a Hybrid Cloud?

Companies must navigate a number of challenges when it comes to protecting their networks, devices, applications, and data. Fortunately, today’s hybrid cloud security solutions offer a powerful mix of scalability and control. Whether you’re worried about defending against malicious outsiders or plugging gaps caused by negligent insiders, a hybrid cloud can enable your organization to […]

05.04.2020

Cloud

How to Find the Best Private Cloud For Your Needs

Finding the best private cloud solution for your company can seem like a daunting task. You don’t want to commit to something that won’t meet your needs a year from now, but you also don’t want to overpay for features and capabilities you won’t use. There’s also the worry that you and your cloud vendor […]

04.30.2020

Cloud

The Top Five Benefits of a Hybrid Cloud Solution

The range of cloud technology offerings continues to grow – enhancements offer new solutions to old problems and better price points mean a more competitive market. Public and private cloud platforms are popular options and both have their advantages, but there are hybrid cloud benefits to consider, too. As you explore the ways cloud can […]

04.27.2020