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Transforming Customer Experience Requires Solid Communications

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#CarouselCrew

#CarouselCrew: Meet Steve Augustine, Inside Sales Team Manager

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Steve “Augie” Augustine, Inside Sales Team Manager, and #CarouselCrew member for 10 years! Residing in Meriden, CT, he works out […]

11.01.2018

Security

Choosing a Security Solution: Take the Long View

Once you’ve assessed your needs, look past the glossy sales material and slick user interfaces to understand how well the security solutions you’re being pitched will work in the long term. Focus on gritty practical issues such as: Total cost of ownership: Given the size and skills of your staff, will you need to hire […]

10.30.2018

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#CarouselCrew

#CarouselCrew: Meet Tony McQueen, Senior Director, UC & Collaboration

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet our Senior Director of UC & Collaboration Tony McQueen, who resides in Chino Hills, Calif. With nearly a decade at […]

07.24.2018

Cloud computing

Cloud

Tales From IT: Our Migration to Office 365

Serving in the IT department of Carousel means we are Carousel’s #1 customer.  Because of this, we have the best talent and resources across the IT spectrum at our fingertips.  As an IT department, we naturally advocate for implementing technology to increase business agility, maximize our financial investments, and strengthen our IT security platform, so […]

07.10.2018

Businessman using Smart Phone

Carrier Services

Five Reasons to Explore End-to-End Mobile Device Management

The explosion of mobile devices—tablets, smartphones and other wireless devices—is enough to stress any IT team to the max. Between security issues and upgrades to international travel, managing pooling plans, shutting off decommissioned devices and pricing that seems to change quarterly as the carriers fight for your business, most businesses lack the tools, manpower or expertise to […]

07.03.2018

Security

To Find the Right Security Tool, Know Thyself

Today’s security threats are more complex than ever – and finding the right tools to combat them can seem overwhelming. In this post, we walk you through the first step towards making the right choice — assessing your own needs. In the following post, we’ll describe how to use this knowledge to compare security products […]

06.28.2018

carousel-were-more-than-just-technology-edited-2.jpg

Carrier Services

UC&C Migration on the Horizon? Don’t Forget Telecom and Carrier

If your organization is in the planning stages of a unified communications & collaboration (UC&C) migration and is nearing the execution phase, now is a great time to take a brief pause to consider if you have checked all the most important items off your migration to-do list. Have you thoroughly vetted all the available […]

06.26.2018

Managed Services

Building an IT Environment for the Future

Do you know that most IT leaders use an average of nine—yes nine—different monitoring tools within their environment? That means nine different boxes and nine different applications to manage. And the most interesting part? Very rarely do they even talk to each other. And, this number can be even higher if we bring in hybrid […]

06.21.2018

UC&C

3 Key Elements to Mitigating UC&C Platform Migration Issues

As their business needs mature, many companies are forced to take a close look at their current communications systems. Most come to a common conclusion: Their existing platforms cannot support the demands of an increasingly remote workforce along with increased pressure to provide seamless connectivity anywhere, anytime. Their unified communications and collaboration (UC&C) systems may […]

06.12.2018

Healthcare IT solutions

Healthcare

Topping the Charts: Carousel Once Again Takes Home Healthcare Informatics 100 Award

As healthcare organizations strive to remain competitive in an ever-evolving environment—most notably by redefining the patient experience—the speed, agility and effectiveness through which they must deliver high quality care has become critically important. Without question, IT has become the strategic weapon to not only improve the quality of healthcare delivery, but to increase patient safety, […]

06.05.2018