Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.
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Announcements

NWN Acquires Carousel Industries Delivering Improved Cloud Communications

We are excited to announce that Carousel Industries, a National leading IT and Managed Services firm is now a part of the NWN family. NWN pursued this acquisition to deliver more complete solutions to our customers and the wider market. Together, NWN and Carousel will form a new kind of cloud communications services provider that’s […]

05.12.2021

Security

MDR services and managing cybersecurity within your business

No matter the size, industry, or location, nearly every company today has a cybersecurity strategy. But there are many methodologies your organization can use to protect its digital assets and determining the right approach for your business means balancing your desired cybersecurity posture against your resource availability of staff and money. Given the evolving threat […]

04.19.2021

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UC&C

HOW COVID-19 IS REDEFINING THE CONTACT CENTER

For the majority of the year 2020, organizations have lost their ability to deliver in-person service to their customers. Meanwhile, customers endured increasingly complex scenarios requiring a high level of customer service. In case it was ever in question, this has been the year that call centers proved to be critical for doing business. Since […]

09.18.2020

Announcements

Marketing’s Pandemic Pivot

When midnight strikes on December 31, this typically early-to-bed gal will happily toast the end of a year that will forever bear the stain of a global pandemic. With massive socio-economic upheaval, a public health crisis, and a peculiar ‘dementia Americana,’ those of us who market into healthcare were hit with how to best serve […]

Networking

Steps to a seamless SD-WAN migration

As more companies transition from MPLS to SD-WAN, the migration process has become less uncertain and significantly more streamlined than in the technology’s early days. A 2019 study conducted by IDC revealed that 39% of enterprises already have invested in SD-WAN solutions  and by 2021 the number of organizations deploying this technology will reach 94 percent. As […]

08.24.2020

Networking

5 benefits of moving from MPLS to SD-WAN

Are you considering a move from MPLS to SD-WAN? Many companies have seen in making the switch, with SD-WAN services delivering a host of capabilities that are increasingly important for businesses moving through their digital transformation journeys. Whether you want to enhance application performance, reduce the time to add new sites, or give your organization […]

08.04.2020

Security

Ripple20 leans on old vulnerabilities, shows need for new IoT security strategies

The Internet of Things (IoT) is no longer just big, it’s gargantuan. It’s sprouting new arms and legs every day, and that enormous quantity of IoT devices is creating some worrying risks for businesses. With so many devices proliferating across the world, any vulnerability’s impacts have the potential to be far greater – far more […]

07.28.2020

Announcements

What is the Future of Unified Communications in the 2020s?

The Unified Communications as a service sector has evolved rapidly in recent years. UCaaS has taken the business world by storm, and there’s no sign yet of a let-up in momentum with the shift to managing remote teams. Transparency Market Research predicts the UC market will be worth $79.3 billion by 2024. It’s fair to assume […]

07.01.2020

Security

Cisco’s SecureX is almost here and it’s a security game changer

Do you have an assortment of security tools protecting your data, networks, endpoints, and other assets? Most companies do. No single platform is best-of-breed at everything and a well-rounded approach to security usually involves several different technologies working together. While effective on paper, the problem with this strategy is that IT teams find themselves hopping […]

06.16.2020

UC&C

What Does a Contact Center Emergency Response Plan Look Like During a Pandemic?

Originally published on the NICE inContact Blog. When I dial 211, an automated call message picks up and directs me to a kind voice of a contact center agent on the other line that greets me with “how can I help you today?” Like so many, I am looking for clear instructions on what to […]

05.19.2020