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When Faced with Adversity, How Do You React?

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UC&C

When was the last time you gave a great customer experience?

No matter what sector we occupy in the technology industry we all have customers, and customer experience is a massive competitive differentiator in this era of information, accessibility and swiftly changing consumer preferences. It was under this pretext that inContact undertook a recent benchmark study on customer experience, and in this blog entry we’re going […]

05.25.2017

Internet Cyber Security

Managed Services

3 Ways to Leverage Managed Services for Security

Modern IT leaders are tasked with driving strategic business initiatives, leaving them conflicted in determining when and how to devote time to basic security hygiene (what we all call “run tasks”). And news of WannaCry ransomware—and its variations—is evidence that victims who exercised consistent, basic security procedures could recover more quickly than any of their […]

05.22.2017

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Trent Theroux http://www.newportri.com/newportmercury/off_the_lip/aqua-man/article_700872a2-b2d1-5161-b7c7-9318865b8352.html

Events

Learning Confidence One Stroke at a Time

As a lifelong competitive swimmer, I was fortunate to be coached by three very capable teachers. Each coach taught me more than just swimming technique; they each instilled distinct management lessons. At Providence College, I was coached by John O’Neill.  John will never be described as a verbose man and we had a rather monosyllabic […]

04.04.2017

Closeup of group of business people having video conference meeting with their colleagues over the internet. They are all sitting around conference table and looking at computer screen showing their colleagues talking and pointing at a chart. Sunlight is flaring from the left side.

UC&C

3 Steps to Increase the Adoption of UC Products

Dear IT Director, you did it. You secured the budget, you worked tirelessly to install the collaboration tools and now, crickets from employees. Collaboration itself isn’t new for staff—it’s the wide array of tools that enable businesses to collaborate more effectively, both internally and externally, that can make teams sheepish about diving in head first. […]

03.30.2017

Businessman using Smart Phone

Carrier Services

Five Reasons to Explore End-to-End Mobile Device Management

The explosion of mobile devices—tablets, smartphones and other wireless devices—is enough to stress any IT team to the max. Between security issues and upgrades to international travel, managing pooling plans, shutting off decommissioned devices and pricing that seems to change quarterly as the carriers fight for your business, most businesses lack the tools, manpower or expertise to […]

03.28.2017

Notepad with Personal Branding on office wooden table.

Thought Leadership

Is Your Personal Brand In Trouble? 3 Ways to Strengthen It

When I lead workshops on the importance of developing your personal brand, I often ask individuals to consider this powerful quote from Amazon Founder Jeff Bezos in a 2012 TED talk: “Your brand is what other people say about you when you’re not in the room.” Consider that for a moment. What are the key […]

03.23.2017

Events

AlwaysOn Leadership Symposium: A Day to Change Mindsets

Have you ever fallen? Have you ever failed? Have you ever flailed around trying to overcome some challenge or obstacle? If you are like me, the simple answer is YES… many times. But you’ve also likely found a way to get back in the game or as I like to say to be “always on.” […]

03.21.2017

Shot of a diverse team of colleagues having a video conference in a modern office

UC&C

Prioritize Teamwork to Deliver Results

We’re in the business of creating tools and technology for collaboration. Everything we do is focused on making it easier for teams to work together and “get stuff done.” But putting the best tools in place isn’t going to create teamwork from thin air. If your organizational culture doesn’t actually reward people for working together, […]

03.16.2017

Young man using a digital tablet which is involved in a city network.

IT-as-a-Service

The Advantages—and Challenges—of a Next-Gen IT Consumption Model

The coming rise of cloud services models—Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS)—in recent years has been well documented. As an example, Statista, an online market research and statistics company, recently predicted that spending on public cloud IaaS would grow from $38 billion in 2016 to $173B in 2026. Gartner, meanwhile, projects 37 percent SaaS […]

Mid section view of a businessman hand touching secure server words represent the concept of secure data storage. Protect your knowledge and business data.

Security

Ransomware and Things That Go Bump in the Night

In the treacherous world of cyber security—or cyber insecurity—things that go bump in the night are the things that can bring an organization to its knees. Unexpected new breach threats, employee errors, and poor data policies can destroy even the most iron-clad cyber security strategy. Here, we break down three things that keep security professionals […]

03.14.2017