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Thought Leadership

Billions of IT Modernization Funds Hidden in the American Rescue Plan Act

This summer, Americans will again enjoy “normal” activities, like community gatherings and baseball stadiums filled to capacity. The ease in COVID-related restrictions stems from rapid vaccination rollouts, which were made possible through significant investments in connectivity and IT modernization. Vaccination mega-sites, for example, were aided by CARES Act funding, allowing them to have reliable connectivity […]

07.20.2021

Announcements

How to optimize your return to the office for hybrid work

As you plan your return to the office, focus on these factors to maximize productivity and collaboration, while facilitating a sustainable work-life balance. As organizations begin implementing various models of hybrid working, employees need improved strategies to navigate this change. The always-on nature of our interconnected world led to blurred lines between our work and […]

06.28.2021

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Security

Zero Trust Architecture and moving beyond VLANs for segmentation

For years enterprises have been deploying VLANs to segment their networks. The thought was that devices in one segment were limited in their ability to adversely affect devices in another. This approach to security in fact provided very little in the way of actual risk mitigation, and in reality provided a false sense of security. […]

10.16.2020

A hand holding a face mask and a bag

Cloud

How COVID-19 is shaping the future of tech

The pandemic has fundamentally impacted our lives – how we access healthcare, how we buy food, how we learn, and definitely how we work. For most of Carousel’s customers, work-from-home has changed the name of the game and more organizations have accelerated their desire to shift applications and services to public cloud. That transition has […]

09.28.2020

Cloud

Cloud playing a central role in keeping business going

What are some opportunities you see on the horizon with cloud? I’m shocked there’s still a huge number of enterprises that haven’t yet made the move to UC and contact center as a service via the cloud. There’s tremendous opportunity there to transition to something more capable as part of their digital transformation journey, especially […]

A monitor on a desk with a video conference

Education

How school technology infrastructure can unlock a new level in virtual learning

When schools around the world went into lock down earlier this year, the individuals responsible for servicing their on-campus technology infrastructure faced a monumental challenge, with absolutely no notice: virtualizing learning environments and classrooms to maintain education and enable students to continue their development from home. The challenges have likely been the biggest faced by […]

Someone wearing a mask works from their desk

UC&C

Returning to Work: Balancing Collaboration and Safety

With the pandemic disrupting workforces and office spaces across the globe, enterprises everywhere are rethinking their approach to how — and where — people work. While many organizations report their employees’ productivity levels have been the same or higher while working remotely, it’s doubtful all companies will follow the example of Twitter and keep their […]

09.21.2020

contact center worker

UC&C

HOW COVID-19 IS REDEFINING THE CONTACT CENTER

For the majority of the year 2020, organizations have lost their ability to deliver in-person service to their customers. Meanwhile, customers endured increasingly complex scenarios requiring a high level of customer service. In case it was ever in question, this has been the year that call centers proved to be critical for doing business. Since […]

09.18.2020

Announcements

Marketing’s Pandemic Pivot

When midnight strikes on December 31, this typically early-to-bed gal will happily toast the end of a year that will forever bear the stain of a global pandemic. With massive socio-economic upheaval, a public health crisis, and a peculiar ‘dementia Americana,’ those of us who market into healthcare were hit with how to best serve […]

Networking

Steps to a seamless SD-WAN migration

As more companies transition from MPLS to SD-WAN, the migration process has become less uncertain and significantly more streamlined than in the technology’s early days. A 2019 study conducted by IDC revealed that 39% of enterprises already have invested in SD-WAN solutions  and by 2021 the number of organizations deploying this technology will reach 94 percent. As […]

08.24.2020