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UC&C

When was the last time you gave a great customer experience?

No matter what sector we occupy in the technology industry we all have customers, and customer experience is a massive competitive differentiator in this era of information, accessibility and swiftly changing consumer preferences. It was under this pretext that inContact undertook a recent benchmark study on customer experience, and in this blog entry we’re going […]

05.25.2017

Internet Cyber Security

Managed Services

3 Ways to Leverage Managed Services for Security

Modern IT leaders are tasked with driving strategic business initiatives, leaving them conflicted in determining when and how to devote time to basic security hygiene (what we all call “run tasks”). And news of WannaCry ransomware—and its variations—is evidence that victims who exercised consistent, basic security procedures could recover more quickly than any of their […]

05.22.2017

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Thought Leadership

Helping IT Leaders Make Confident Decisions

What’s your competitive advantage? What’s your key differentiator? We hear those questions so often in business and for many, it’s a knee-jerk response to answer “client service.” But with so many companies touting client experience as a differentiator, at what point does it just become table stakes? Using client feedback (be it through focus groups, […]

03.09.2017

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Announcements

Good to Great: Helping Define Your Path for 2017

It’s hard to believe that 2016 is already in the rearview mirror, particularly when we think back to the defining moments of last year. In addition to us witnessing massive disruption in the IT industry—from an unprecedented number of M&As to a surge in cyber-attacks—we saw great innovation come forward in a number of spaces, […]

03.06.2017

Programmer talking on phone

Data Center

Capitalizing on Internet Economics and Building a More Agile WAN

As applications shift toward the cloud and internet connectivity continues to drop in price and improve in reliability, clients have flocked toward hybrid WAN solutions. Historically, IT leaders chose to leverage internet for backup relying on routing protocols for fail-over. In all practicality, these hybrid options are managed as two disparate networks and provide redundancy, […]

02.28.2017

Avaya Engage Las Vegas_Carousel team shot

Events

GAME ON at Avaya Engage, 2017

Experience was everything at last week’s Avaya ENGAGE 2017, which draws more than 2,000 Avaya users, speakers and leadership together each year. Held at the MGM Grand in Las Vegas, the event is comprised of content and speakers from the Avaya user community to learn, network and engage with some of the most prolific minds […]

02.27.2017

Cloud computing

Cloud

Head in the Clouds: 2017 Trends

With cloud adoption on the rise, and with so many cloud technologies and consumption models now available, the question for all size businesses is how to best leverage cloud solutions to accomplish business objectives. And, many will be asking questions like: How can we deploy cloud applications rapidly and cost-effectively? Is a private, public or […]

02.24.2017

People in lobby chatting

Carrier Services

Telecom Considerations for Designing IT Solutions

It’s critically important for organizations to consider connectivity and bandwidth requirements when they are planning to move applications to the cloud. But it is also a microcosm of a larger point, which is that telecom considerations should be taken into account for any solution design. Let’s take Unified Communications (UC) as an example. Oftentimes when […]

02.20.2017

IT engineer in the server room

Carrier Services

Bandwidth for Cloud Applications: Easy to Overlook, Crucial to Address

Two months into 2017, IT finds itself in a challenging yet invigorating time. IT leaders have never had such a wide range of solutions at their disposal, which can be a bit overwhelming but also exciting, as new technologies offer opportunities for IT to help transform the way their colleagues work and gain influence across […]

02.19.2017

Telecom

Carrier Services

2017 Telecom Carrier Trends

We are halfway through the first quarter of 2017—how have some of the biggest industry and telecom trends shaped your plans for the remainder of the year? I spoke with members of our carrier services team to talk top trends for this year. Here is what they said: Theresa Vernon—Senior Account Manager “There are several […]

02.16.2017