Featured Blog Post

Why IT Transformation Should Be Your Mission

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Contact Center

UC&C

Revamping the Contact Center to Enhance the Customer Experience

Last month, we recognized Customer Service Week to celebrate all who work tirelessly in customer service departments, gracefully and enthusiastically managing customer experiences. There are many things leaders can do to enhance the work environment for agents, while also improving the contact center and customer experience. As we look ahead to 2018, I put together […]

11.14.2017

Announcements

Our Deepest Gratitude to All Veterans

  On Veteran’s Day, we take a moment to reflect on the sacrifices all service men and women have made in the defense of freedom. On this special day, we honor and give thanks to all those who have selflessly served our country. To all veterans, including our own Carousel Heroes, we sincerely thank you […]

11.10.2017

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Client Spotlight

Build It and They Will Come: Creating a Town’s Own Internet Service

Nearly half of Greenfield, Massachusetts’s residents didn’t have access to internet service, and those that did found service unreliable and expensive. Comprised of 18,000 residents and 600 businesses, bringing every resident and business the bandwidth they need no matter where they are or which device they are using was no easy feat. Carousel helps organizations […]

08.30.2017

Events

Network Evolution or Revolution: Reflecting on Key Announcements from Cisco Live! U.S. 2017

Now that the dust has settled on another Cisco Live! and some of the details have been filled in, it’s worth discussing where Cisco and the market at-large seem to be heading. I was fortunate to be invited to attend the Digital Network Architecture (DNA) Innovation Day and am basing this high-level commentary and what […]

08.29.2017

#CarouselCrew

#CarouselCrew: Meet Adam Andrusia, Convergence Supervisor

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Adam Andrusia, convergence supervisor, for six years. We sat down with Adam to learn more about him and the people […]

08.24.2017

Managed Services

Seven Steps You Can Take Today to Transform IT

For the past few weeks, I’ve been talking about the revolution that needs to take place in IT—a total transformation in the way we run IT. There are many factors validating the need for the revolution, including the fact that we’re experiencing a surge in: Technology consumerization, or the power of technology being directly in […]

08.22.2017

#CarouselCrew

#CarouselCrew: Meet Rachel Nordquist, Finance Operations Manager

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Rachel Nordquist, finance operations manager for nearly six years. We sat down with Rachel to learn more about her and […]

08.17.2017

Client Spotlight

Surviving the IT Talent Deficit: Build a Bridge to Success

This article originally appeared in ON Magazine. It’s long been documented that attracting, retaining, and nourishing IT talent is the biggest barrier to a CIO’s success. In fact, according to Gartner’s 2017 CIO report, CIOs across the board identify lack of skills and other human resources as their No. 1 barrier to success. “The IT […]

08.15.2017

#CarouselCrew

#CarouselCrew: Meet Erik Weissenberger, Product Operations Manager

Get to know us! At Carousel, we’re more than 1,300 #CarouselCrew members strong, spanning 27 locations across the country. Each month, we’re excited to share a glimpse of our talented team members. This week, meet Erik Weissenberger, product operations manager. We sat down with Erik to learn more about him and his impressive feat to […]

08.10.2017

Cloud

Take it to the Bank: Security in the Cloud

Anyone who knows how to work a computer has heard the term “cloud“. It’s beyond a disruption at this point and has almost become a standard in both our personal and professional lives. Even if you don’t quite understand what it is, you know about it, and you probably use it too. Because of the […]

08.09.2017