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Businessman using Smart Phone

Carrier Services

Five Reasons to Explore End-to-End Mobile Device Management

The explosion of mobile devices—tablets, smartphones and other wireless devices—is enough to stress any IT team to the max. Between security issues and upgrades to international travel, managing pooling plans, shutting off decommissioned devices and pricing that seems to change quarterly as the carriers fight for your business, most businesses lack the tools, manpower or expertise to […]

03.28.2017

Notepad with Personal Branding on office wooden table.

Thought Leadership

Is Your Personal Brand In Trouble? 3 Ways to Strengthen It

When I lead workshops on the importance of developing your personal brand, I often ask individuals to consider this powerful quote from Amazon Founder Jeff Bezos in a 2012 TED talk: “Your brand is what other people say about you when you’re not in the room.” Consider that for a moment. What are the key […]

03.23.2017

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Security concept with businessman and hacker hands on laptop keyboard.

Security

Assumption of Breach, Part II—The People Element

In the first installment of this series I discussed the need for organizations to change their approach to cyber security to an “assumption of breach model,” or an understanding that in today’s threat landscape, it is unrealistic to thwart 100 percent of malicious attacks. That previous post also mentioned that this new approach should focus […]

01.16.2017

Rear view of two partially unrecognizable men sitting in front of a computer. One of them is pointing at a screen where are several lines of computer code.

Security

Assumption of Breach, Part I: A New Approach to Cyber Security

Target. Home Depot. J.P. Morgan. These are just a few of the large enterprises that have been victimized by catastrophic cyber security incidents over the past two years, the kinds of events that cause executives to resign and profits to disappear. The Home Depot data breach cost credit unions nearly $60 million according to a […]

01.12.2017

Woman with Tablet

UC&C

Video Engagement in a Customer Centric World

The widespread adoption of consumer video communication services such as Microsoft Skype, Google Hangouts, Facebook Messenger or Apple FaceTime has democratized video calling. Together with the development of WebRTC, it created the expectation that video chat can be easily added as an interaction channel for customer engagement and support. At Vidyo we learned with our […]

11.16.2016

Sunny american football stadium

Announcements

It’s Game Time!

People who know me understand that my passions revolve around my family and friends, our business, the success of our clients…and of course, college football. For me, the core areas of my day-to-day possess an intensity that can be defined only by the excitement of the Southeastern Conference (SEC) Football Championship. The season of change […]

11.08.2016

Security

Understanding Adversary Intent

In the spirit of the first Presidential debate, I would like discuss the topic of cybersecurity, which was one of only a few words NBC moderator Lester Holt was able to squeeze in. Even though at times the debate seemed less like a diplomatic dispute and more like a drunken quarrel between two sports fans […]

10.18.2016

Security

Aligning IT and School Administrators for Security Success in Higher Education

A decade, or even a few years ago, cyber security issues would not have been on most university and college presidents’ minds. In this new world, however, where major American political parties and government agencies are being compromised, these educational leaders must be focused on protecting their institutions from malicious actors. Like leaders of large […]

06.23.2016

IAUG Ahead of the Curve 2016

Events

How Carousel Rocked Avaya ENGAGE 2016

The International Avaya Users Group (IAUG) Annual Summit held last week in Orlando was a resounding success!  With well over 2,000+ attendees, 200+ hours of educational content and 10+ dedicated networking expo hours – IAUG was THE place to be for devoted Avaya users and technology partners. It’s worth mentioning that IAUG launched on the […]

06.17.2016

Deal

Thought Leadership

Carousel and Atrion: 1+1 = 3

Today we’re pleased to launch Carousel Industries’ corporate blog, “Carousel Connect.” And, I can’t think of a better way to do so than to share the incredibly exciting news of Carousel’s intent to acquire, Atrion, Inc., a highly-regarded, award-winning IT services firm with a national customer base headquartered just down the road in Warwick. This […]

06.08.2016