UC&C

It’s Most Likely Time to Re-evaluate Your Communications Foundation

I talk to many IT leaders who are evaluating whether to move to the cloud, and if so, how quickly and using what decision criteria. What’s driving these discussions? A variety of factors, but the main one is the need for IT to become more agile. They need to roll out services more quickly, update […]

11.19.2018

UC&C

Transforming Customer Experience Requires Solid Communications

Ask any business or IT leader to describe their priority list, and digital transformation is surely to be a theme embedded in nearly every initiative. Digital transformation is essentially the innovative application of a technology that creates or improves a process, product, or experience to drive value. Success metrics from Nemertes 2017-18 Digital Transformation research […]

11.12.2018

Cloud

Your Boss Wants to Move Your Phone System to the Cloud—Now What?

The 2018 cloud market is expected to see a significant shift, with larger enterprises moving their unified communications (UC) and contact center (CC) services to various cloud models.  Your manager may have latched onto this growing trend and asked you to set the ball in motion. Before jumping in with both feet, it’s important to […]

04.12.2018

UC&C

Contact Centers: Reaping the Benefits of New Communication Methods

If we could summarize today’s landscape of contact center communications in six words or less, it would be more devices, more channels, more collaboration. We naturally know that we need to meet customers on the channel of their choice at the time of their choosing, but it goes beyond that – the conversations have to […]

03.01.2018

UC&C

When was the last time you gave a great customer experience?

No matter what sector we occupy in the technology industry we all have customers, and customer experience is a massive competitive differentiator in this era of information, accessibility and swiftly changing consumer preferences. It was under this pretext that inContact undertook a recent benchmark study on customer experience, and in this blog entry we’re going […]

05.25.2017