UC&C
What comes to mind when you think of the ideal customer experience? I guarantee it differs from person-to-person, which is why a personalized customer experience is more important now than ever. In today’s ever-changing digital environment, the most successful companies have perfected the customer experience and understand that customer knowledge is the most important asset. […]
05.14.2019
UC&C
I talk to many IT leaders who are evaluating whether to move to the cloud, and if so, how quickly and using what decision criteria. What’s driving these discussions? A variety of factors, but the main one is the need for IT to become more agile. They need to roll out services more quickly, update […]
11.19.2018
UC&C
Ask any business or IT leader to describe their priority list, and digital transformation is surely to be a theme embedded in nearly every initiative. Digital transformation is essentially the innovative application of a technology that creates or improves a process, product, or experience to drive value. Success metrics from Nemertes 2017-18 Digital Transformation research […]
11.12.2018
Thought Leadership
What’s your competitive advantage? What’s your key differentiator? We hear those questions so often in business and for many, it’s a knee-jerk response to answer “client service.” But with so many companies touting client experience as a differentiator, at what point does it just become table stakes? Using client feedback (be it through focus groups, […]
07.06.2017