Carousel Responds to COVID-19
At Carousel, we care deeply for the well-being of our employees, customers, communities, partners, and business ecosystem network. We are in this together, and remain fixated on ensuring your business's health and resilience during this unprecedented event. Need to connect with a Carousel representative on COVID-19 considerations or concerns? Email or call 800-285-2502.

UC&C

Four Essentials for Winning with Customer Experience

What comes to mind when you think of the ideal customer experience? I guarantee it differs from person-to-person, which is why a personalized customer experience is more important now than ever. In today’s ever-changing digital environment, the most successful companies have perfected the customer experience and understand that customer knowledge is the most important asset. […]

05.14.2019

UC&C

It’s Most Likely Time to Re-evaluate Your Communications Foundation

I talk to many IT leaders who are evaluating whether to move to the cloud, and if so, how quickly and using what decision criteria. What’s driving these discussions? A variety of factors, but the main one is the need for IT to become more agile. They need to roll out services more quickly, update […]

11.19.2018

UC&C

Transforming Customer Experience Requires Solid Communications

Ask any business or IT leader to describe their priority list, and digital transformation is surely to be a theme embedded in nearly every initiative. Digital transformation is essentially the innovative application of a technology that creates or improves a process, product, or experience to drive value. Success metrics from Nemertes 2017-18 Digital Transformation research […]

11.12.2018

Team working on computer with headset while a colleague smiling at camera in the office

Thought Leadership

Helping IT Leaders Make Confident Decisions

What’s your competitive advantage? What’s your key differentiator? We hear those questions so often in business and for many, it’s a knee-jerk response to answer “client service.” But with so many companies touting client experience as a differentiator, at what point does it just become table stakes? Using client feedback (be it through focus groups, […]

07.06.2017