Thought Leadership

Helping IT Leaders Make Confident Decisions

Bill Thompson Executive Vice President, Product and Service | Carousel

What’s your competitive advantage? What’s your key differentiator? We hear those questions so often in business and for many, it’s a knee-jerk response to answer “client service.” But with so many companies touting client experience as a differentiator, at what point does it just become table stakes? Using client feedback (be it through focus groups, […]

07.06.2017