About the Series
Do you consider yourself an early adopter always on the hunt for the next major trend? Maybe you are your company’s “chief problem solver”, keenly aware of solutions and services to propel your company through a challenge. No matter your role, industry, or responsibilities, our popular Always On Virtual Series will keep our finger on the pulse of tech success.
Join us as we explore technology trends, bust IT myths, and reveal ways that technology can deliver extraordinary levels of success for you, your organization, and your customers.
Upcoming Sessions:
Thursday, October 10 – Ransomware Defense Strategies: How to Stay Out of the Headlines
1 p.m. – 2 p.m. EST
Past Sessions & Recordings:
Thursday, February 7 – Artificial Intelligence and Machine Learning
1:00 p.m. – 2:00 p.m. EST
Thursday, March 7 – SD-WAN and Why it is Taking Over the Industry
1:00 p.m. – 2:00 p.m. EST
Thursday, April 4 – Unified Communications as a Service (UCaaS)
1:00 p.m. – 2:00 p.m. EST
Thursday, May 9 – Enforcement and Containment with Segmentation
11:00 a.m. – 11:45 a.m. EST
Thursday, June 6 – Five Critical Contact Center Technology Trends to Explore Right Now
11:00 a.m. – 11:45 a.m. EST
Thursday, July 11 – InfoComm 2019 Recap: A Roundup of the Industry’s Hottest Conferencing Trends
11:00 a.m. – 11:45 a.m. EST
Thursday, August 8 – The Impact of Wi-Fi 6 and 5G on Organizations
11:00 a.m. – 11:45 a.m. EST
Thursday, September 5 – Why Communications-Platform-as-a-Service (CPaaS) Should Be Part of Your 2020 Contact Center Strategy
1 p.m. – 2 p.m. EST
Presenters
Jason Viera
Chief Technology Officer, Carousel Industries
Jason Viera
Chief Technology Officer, Carousel Industries
Jason Viera is Chief Technology Officer for Carousel Industries. As CTO, he is responsible for spearheading and shaping the vision of Carousel’s technology strategy to help innovate and cultivate new opportunities for its more than 6,000 clients. As CTO, Jason is laser-focused on continuously strengthening Carousel’s range of services and solutions and ensuring client satisfaction through the company’s engineering talent and masterfully designed solutions. Jason is the driving force behind the launch of Carousel’s Office of the CTO whose mission is to align the company’s engineering talent with customers to advance their business outcomes. Through client engagement activities, The Office is responsible for driving unbiased strategic innovation for both Carousel and its customers. Additionally, The Office vets and adds new technology solutions to its portfolio to provide further value to customers as they continue their digital transformation journey. Before serving as CTO, Jason was previously Senior Director of Infrastructure Solutions for Carousel. In this role, he worked with customers across multiple verticals to address their challenges with end-to-end architectures to meet their business and technical requirements. Prior to Carousel, he served in several engineering and leadership positions for Cisco Systems, Amgen, and Proctor & Gamble. Jason is a Tech10 Award winner, a member of the Forbes Tech Council, and is a frequent contributor to Network World, CRN, Channel Futures, and several other leading IT and business publications. Jason has over two decades of industry experience and more than a dozen industry certifications.
Stephen Drew
VP of Contact Center Solutions Carousel Industries
Stephen Drew
VP of Contact Center Solutions Carousel Industries
Stephen joins Carousel from Cigna, where he most recently served as an IT Senior Director in Cigna’s Global IT Organization. In this role, he was responsible for customer and operations systems supporting Cigna’s Global Customer Care Centers—a workforce of more than 18,000 agents in nearly 40 global centers. Stephen previously spent six years as a VP of Professional Services for eLoyalty Corp. leading contact center technology implementation and optimization services. Stephen holds an M.S. in Finance from the University of Notre Dame and a B.S. in MIS from the University of Maryland. He is currently a PhD candidate at Benedictine University’s Center for Values Driven Leadership.